Customer Service Representative

Job Summary

Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes... as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers.

Job Responsibilities
? Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
? Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
? Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
? Provide customers with status reports on shipments, and help to package and ship products as needed.
? Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrollment.
? Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
? Analyze and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
? Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.

Job Skills & Qualifications

Required
? High school diploma or equivalent
? Ability to comfortably sit for long periods of time
? Attention to details
? Strong interpersonal skills

Preferred
? Ability to resolve conflict and de-escalate tense situations
? Previous customer service experience

Company Description:

After 25 years in the Information Technology field, fast forward to 2004. I was becoming discontent with working in my chosen field. I was no longer the employee that wanted to stay late and work crazy hours to get the projects done. I began to yearn and wonder, if there were more to life. Technology changes constantly and most individuals in this field have to continuously invest in education or invest their spare time to stay current and relevant. I saw changes taking place that provided me a wake up call; the reality hit and it was time to make an exit plan. My previous employer was actively recruiting and hiring recent college graduates to fill management roles. This in itself is not a bad thing, however when positions are being filled that you did not know existed, and the new hire is now your boss, this did not sit well with me. During this same time frame, I had a sister that was very ill. So ill, that each day or month we did not know if she would be with us. I felt that I was letting my family down, since I could not be with them to support my sister or my other family members.

These events brought me to the decision to work my business full time from this point forward. I gave my two week notice and moved from the west coast to the mid-west. It was the best decision I could have made. Being involved with my business working from home for the last 13 years made this decision very easy and I instantly had a plan and something to fallback on. While I was helping someone to build their business all these years, I never stopped working my business. Each of us have a why, a reason we make the decision to get up each morning, or to decide that you will be happy today. You may have small children at home, that are your why. Maybe your goal is to save money for a home for your family. Let Synergy make your WHY a reality

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