Web Chat Representative

Remote, USA Full-time Posted 2025-02-22

Engage with customers through web chat to provide support, answer questions, and resolve any issues they may have
Utilize resources and research skills to find solutions and provide accurate information
Maintain a positive and professional attitude while communicating with customers
Adapt to changing situations and handle challenging customer interactions with resilience
Collaborate with other team members to ensure a seamless and efficient customer service experience
Keep up-to-date with product updates, policies, and procedures to provide accurate information to customers
1 year of experience in a customer service or related role
Excellent communication skills, both written and verbal
Ability to multitask and prioritize tasks effectively
Strong research skills to find solutions and troubleshoot issues
Adaptability to thrive in a fast-paced and changing environment
Resilient mindset to handle difficult customer interactions with professionalism
Motivated to deliver high-quality customer service and exceed expectations
Resilient
Motivated
Research
Adaptability
Training & professional development opportunities
Remote work flexibility
Medical coverage