Web Chat Representative - Work from home

? *Job Title:** Web Chat Representative - Work from Home
? *Company:** Magic Leap
? *Location:** Philadelphia, Pennsylvania, US...
? *Job Type:** Part-time
? *Seniority Level:** Associate Level
? *Years of Experience Required:** 2
? *Job Description:**

Magic Leap is seeking a motivated and detail-oriented Web Chat Representative to join our dynamic customer support team. This is a part-time, work-from-home position where you will be responsible for engaging with our customers via web chat, providing them with exceptional service and support. As a pivotal part of our company, you will contribute to our mission of delivering innovative solutions to enhance user experiences with our cutting-edge technology.? *Key Responsibilities:**
• **Customer Engagement:** Respond to customer inquiries in a timely and friendly manner using chat support software, ensuring high-quality interactions that align with Magic Leap standards.
• **Product Knowledge:** Develop a thorough understanding of Magic Leap's products and services to provide accurate information, support, and recommendations to customers.
• **Issue Resolution:** Address and resolve customer issues effectively while documenting interactions and solutions in our CRM system.
• **Feedback Loop:** Gather feedback from customers regarding their experiences and relay insights to management for continuous improvement of services and products.
• **Cross-functional Collaboration:** Work closely with other teams, including technical support and product development, to ensure seamless customer experiences.
• **Performance Metrics:** Meet or exceed established performance metrics including response time, resolution time, and customer satisfaction scores.
• **Continuous Learning:** Stay current with product updates, industry trends, and customer service best practices through ongoing training and development opportunities.
• **Innovation:** Identify opportunities to improve chat processes, suggesting new initiatives to enhance customer engagement and streamline workflows.
? *Requirements:**? *Education:**
• Bachelor?s degree or equivalent experience preferred.
? *Experience:**
• Minimum of 2 years of experience in customer service or support role, with a proven track record of success in a chat-based environment.
? *Skills:**
• Strong written communication skills with the ability to convey information clearly and concisely.
• Proficient with chat platforms, CRM systems, and other technology tools used in customer service.
• Demonstrated negotiation skills to assist customers effectively while advocating for company policies.
? *Personality Traits:**
• **Confident:** Ability to handle customer inquiries assertively and with poise.
• **Reliable:** Dependable and consistent in performance; committed to work schedules and responsibilities.
? *Soft Skills:**
• **Innovation:** Willingness to think creatively and proactively about customer solutions and service enhancements.
• **Negotiation:** Strong ability to navigate discussions to reach mutually beneficial solutions for customers and the company.
? *Benefits:**
• Competitive salary with performance-based bonuses.
• Relocation allowance for candidates moving to Philadelphia.
• Joining bonus for new hires.
• Gym membership discount to promote health and wellness.
? *Working Environment:**At Magic Leap, we strive to cultivate a sense of ownership and responsibility at every level of our organization. Our team is empowered to take initiative, propose new ideas, and work collaboratively to create an inclusive environment where everyone feels valued.? *Application Deadline:** Please submit your application by September 14, 2024.? *Equal Opportunity Statement:**Magic Leap is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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