Web Chat Officer - Work from home

? *Job Title: Web Chat Officer - Work from Home**
? *Company:** Ingram Micro
? *Location:** Columbus, Ohio, US...
? *Job Type:** Part-Time
? *Seniority:** Entry Level
? *Years of Experience:** 1 year
? *Application Deadline:** September 19, 2024

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? *About Us:**At Ingram Micro, we strive to create innovative solutions that empower businesses to realize their full potential. We are dedicated to aligning our work with a greater purpose, contributing to a meaningful mission that makes a positive impact in our industry and the communities we serve.

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? *Position Summary:**As a Web Chat Officer at Ingram Micro, you will play a vital role in providing exceptional customer service through our online chat platform. This entry-level position is perfect for motivated and hardworking individuals who are eager to learn and grow in a dynamic work environment. You will engage with customers in real-time, assisting them with inquiries, resolving issues, and ensuring a high level of satisfaction.

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? *Key Responsibilities:**

• **Customer Engagement:**
• Respond promptly and effectively to customer inquiries via web chat, ensuring clear communication and a positive user experience.
• Identify customer needs and provide tailored solutions, utilizing our company resources and knowledge base.

• **Issue Resolution:**
• Diagnose customer issues and provide appropriate troubleshooting steps or escalate issues to relevant departments when necessary.
• Maintain an organized log of customer interactions and resolutions, ensuring accurate records are kept for future reference.

• **Collaborative Teamwork:**
• Collaborate with team members to share insights and improve service delivery.
• Participate in team meetings and contribute ideas to enhance the overall customer service strategy.

• **Continuous Learning:**
• Stay updated on product offerings, services, and industry best practices to provide accurate information to customers.
• Seek opportunities for personal development and enhance skills related to customer service and online engagement.

• **Performance Tracking:**
• Participate in regular performance reviews, utilizing feedback to improve skills and service delivery.
• Meet or exceed key performance indicators (KPIs), including response time, customer satisfaction, and resolution rates.

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? *Requirements:**? *Experience and Education:**
• Minimum of 1 year of customer service experience or related field.
• High school diploma or equivalent; associated degree is a plus.
? *Technical Skills:**
• Proficient in using computer systems and supporting technologies, including web-based chat tools.
• Familiarity with CRM software and databases preferred but not required.
? *Personality Traits:**
• Highly motivated and hardworking with a positive attitude towards challenges.
• Ability to work independently and manage time effectively while contributing to team goals.
? *Soft Skills:**
• Strong creativity in problem-solving and customer interactions to enhance the chat experience.
• Capable of strategic planning to manage customer inquiries efficiently and effectively.
? *Work Environment Preferences:**
• Comfortable working in a remote environment and adaptable to changes in processes or technologies.

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? *Benefits:**
• Visa sponsorship for eligible candidates.
• Parental leave to support family needs.
• Company equipment provided to ensure you can work effectively from home.

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? *Equal Opportunity Statement:**Ingram Micro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives.

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If you are a motivated individual looking for a fulfilling opportunity to contribute to a meaningful mission, we would love to hear from you! Please submit your application before the deadline on September 19, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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