Virtual Client Support Advisor at American Express

Job Summary

We are seeking a dedicated and customer-oriented Virtual Client Support Advisor to join our team at American Express. This is a full-time remote position offering a competitive salary of $45,000 to $55,000 annually, commensurate with experience. Our work hours are flexible, allowing you to create a schedule that works best for you, with a minimum commitment of 30 hours per week. As... an essential part of our client services team, you will enjoy a range of benefits including Health and Dental Insurance, Paid Training, Paid Vacations, and opportunities for career growth.

Job Description

As a Virtual Client Support Advisor at American Express, you will be the first point of contact for our valued clients. Your primary responsibility will be to provide exceptional service, support, and solutions to enhance customer satisfaction and loyalty. This role requires a deep understanding of American Express products and services, as well as the ability to communicate effectively with clients in a virtual setting.

In this position, you will work closely with a dynamic team of professionals dedicated to ensuring our clients have the best possible experience. Leveraging various communication channels such as phone, email, and chat, you will assist clients with inquiries, address concerns, and resolve issues in a timely manner. You will also play a key role in helping clients understand their products, maximizing their benefits, and enhancing their overall experience with American Express.

You will be equipped with the latest technology and training to provide you with the tools necessary for success. The culture at American Express is built on a foundation of support and growth, encouraging team members to develop their skills and advance in their careers.

As a Virtual Client Support Advisor, you will not only be an advocate for our clients but also contribute to product improvements by providing feedback based on your customer interactions. This role offers a unique opportunity to develop your expertise in customer service while working with a globally recognized financial services company dedicated to innovation and excellence.

Requirements

1. High school diploma or equivalent; Bachelor?s degree preferred.

2. Excellent verbal and written communication skills.

3. Strong problem-solving abilities and attention to detail.

4. Ability to work independently and manage time effectively in a remote environment.

5. Proficiency in using computers and navigating various software applications.

6. Previous experience in customer service or a related field preferred.

7. Knowledge of American Express products and services is a plus, but not required.

Responsibilities

1. Provide outstanding customer service and support via phone, email, and chat.

2. Assist clients with inquiries regarding products and services.

3. Resolve client issues and concerns swiftly and efficiently.

4. Educate clients on features and benefits of American Express offerings.

5. Collaborate with team members to improve client service processes.

6. Maintain detailed records of customer interactions and transactions.

7. Gather feedback from clients to identify areas for improvement and share insights with management.

Benefits

? Competitive salary and performance-based incentives.

? Comprehensive Health and Dental Insurance.

? Paid Training and Paid Vacation days.

? Flexible work hours and remote work opportunities.

? Retirement savings plan with company match.

? Opportunities for professional development and career advancement.

? Employee discounts on American Express services and products.

Educational Qualifications

? High school diploma or equivalent is required; a Bachelor?s degree in Business, Communications, or a related field is preferred.

Experience

? While previous customer service experience is preferred, all candidates with a passion for helping others and a willingness to learn will be considered.

Company Overview

American Express has been a leader in the financial services industry for over 170 years, providing exceptional customer experiences through a diverse range of products and services. Known for our commitment to innovation, quality, and community involvement, we empower our clients to achieve their financial goals while maintaining a strong focus on corporate responsibility. Join us at American Express and be a part of a dynamic team that values excellence and strives to create a positive impact in the lives of our clients.

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