Virtual Client Support Advisor at American Express

Job Summary

Are you passionate about delivering exceptional customer service and support? American Express is seeking a Virtual Client Support Advisor to join our dynamic team. This is a full-time position that offers a competitive salary and the opportunity to work remotely from the comfort of your home. We offer flexible scheduling to accommodate your lifestyle and priorities. Enjoy a comprehensive benefits package, including health and dental insurance, paid training, paid vacations, and more.

Description

At American Express, we pride ourselves on delivering unparalleled customer experiences. As a Virtual Client Support Advisor, you will play a crucial role in ensuring our clients receive the support and guidance they need. You will be the first point of contact for our clients, providing them with information, resolving issues, and ensuring they have a seamless experience with our services.

In this role, you will work closely with our team to understand client needs and deliver customized solutions. You will be responsible for managing client interactions through various channels, including phone, email, and chat. Your ability to empathize with clients, understand their needs, and provide effective solutions will be key to your success.

Requirements

? High school diploma or equivalent; a bachelor?s degree in a related field is preferred.

? Excellent communication and interpersonal skills.

? Proficiency in using computer systems and software for communication and documentation.

? Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

? Strong problem-solving skills and attention to detail.

? Previous experience in customer service or client support roles is an advantage.

? Ability to work independently and as part of a remote team.

Responsibilities

? Serve as the primary contact for clients, providing exceptional service and support.

? Respond to client inquiries via phone, email, and chat in a timely and professional manner.

? Resolve client issues by identifying solutions and directing them to the appropriate resources.

? Maintain accurate records of client interactions and transactions.

? Collaborate with team members to improve processes and enhance client satisfaction.

? Stay up-to-date with company products, services, and policies to provide accurate information to clients.

? Participate in ongoing training and professional development opportunities.

Benefits

? Comprehensive health and dental insurance.

? Paid training programs to enhance your skills and career growth.

? Generous paid vacation and sick leave.

? Flexible work schedule to balance work and personal life.

? Opportunities for career advancement within the company.

? Employee discounts on American Express products and services.

? Access to wellness programs and resources.

Educational Qualifications

? High school diploma or equivalent required.

? Bachelor?s degree in business, communications, or a related field is preferred.

Experience

? A minimum of 1-2 years of experience in customer service or client support is preferred.

? Experience working in a virtual or remote setting is a plus.

Company Overview

American Express is a global services company, providing customers with access to products, insights, and experiences that enrich lives and build business success. With over 160 years of experience in the industry, we are committed to providing the highest level of service and support to our clients. Our team is diverse, inclusive, and dedicated to innovation and excellence. Join us and be part of a company that values your skills and encourages your personal and professional growth.

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