Systems Support Analyst (Senior)

DOF Production Support and Application Monitoring Support Team to support the below:

Core Infrastructure

• Creation and configuration of non-prod environments for all in scope applications.

• Implementation of the ELF for non-production environments

• Triage and resolution of non-prod environment related issues

• Deployment of application baselines to non-production environments for all in scope applications

• Certificate renewals

• Configuration and maintenance of the CI/CD pipelines

• Performance environment (PT WYN, PT DOR) creation, configuration, deployment and support.

• DB activates for non-prod: Install/Maintain application schemas, DB issue resolution, DB configuration, DB maintenance scripts

• GIT administration, Artifactory, SonarQube, ETL admin, UCD admin, UCD scripts, Jenkin configuration,Logstash, ELK, Jmeter

• On and off boarding of new users to access the non-prod environments.

• Implementation of the ELF for production environments

• Deployment of application baselines to production for all in scope applications

• Certificate renewals for prod environments

• MOP updates and reviews for all production deployments

• Configuration and maintenance of the CI/CD pipelines

• Production patching activities for in scope applications

• Production monitoring - (Liveliness Probe, BM worker node, DataGrid, SOSS, POD restarts)

• DB activities for Production: Install/Maintain application schemas, DB issue resolution, DB configuration, DB maintenance scripts, Optimization

• GIT administration, Artifactory, SonarQube, ETL admin, UCD admin, UCD scripts, Jenkin configuration, MDM server admin, Logstash, ELK, Jmeter

• On and off boarding of new users to access the non-prod environments.

AMS Resources

• Manage traffic diversion during deployments

• Validation of code deployment success via backdoor sanity in OM

• Post deployment health monitoring

• Hourly post deployment reporting

• Production patching activities for in scope applications

• Production monitoring - (Liveliness Probe, BM worker node, DataGrid, SOSS, POD restarts)

• Report on System Health Metrics using Dynatrace

• Monitor and action the alert using Bell Monitoring Tools (Dynatrace, BAM, Grafana)

• Monitor of DB server to verify through daily sanity check

• Verify Table Space status and warn if it?s reaching capacity

• Verify Disk Space status and warn if it?s reaching capacity

• Verify Memory and Processor usage and warn if it?s reaching capacity

Production Monitoring:

• Diagnosing and tracking Incidents and problems with Severity Critical (P1) and High (P2) through to Resolution

• Providing the required Production Logs or access to Production Logs to analyze the incidents.

• Provide the Root Cause Analysis for all Critical Incidents.

• Repairing data and associated work caused by invalid data where validation code does not exist or where a -documented Incident caused by a transaction results in failures.

• Providing workarounds for Critical and High Incidents

• Updating relevant system, configuration or process documentation.

• Document and promptly notify Bell of any emergency changes required.

• Participate in AMS Operations Governance meetings (assumed to be bi-weekly)

• Responding to Application-related questions, performing data extraction as required

• Handling ad-hoc requests from end users for information, queries, or reports.

• Providing holiday support coverage

• Performing peak period monitoring and reporting for specific critical applications

• Perform daily health checks for Critical applications.

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