System Support Specialist (Information Systems Specialist 5)

Initial Posting Date: 12/11/2024 Application Deadline: 12/24/2024 Agency: Department of Consumer & Business Services Salary Range: $5,291 - $8,001 Position Type: Employee Position Title: System Support Specialist (Information Systems Specialist 5) Job Description: Knowledge and experience in each of the following areas are essential: Software application development. Troubleshooting, root cause analysis, and debugging within legacy applications. Systems analysis and design; including database modeling. Software maintenance. Business analysis for complex software applications. Customer support in information technology. Recruitment Timeline: *These dates are approximate and are subject to change.* Recruitment Closes: 12/24/2024 Interviews: Week of 1/6/2025 Technical Exam: Week of 1/13/2025 Anticipated Start Date: 2/10/2025 Our mission... To protect and serve Oregon's consumers and workers while supporting a positive business climate. The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses. This position is with the Information Technology and Research (IT&R) Section of the Central Services Division. IT&R provides a broad range of specialized technical services in the areas of information systems, data analysis/dissemination, and computer/telecommunication services for a large, diverse agency. The staff support the collection, processing, analysis, and dissemination of statewide and regional data about workers' compensation, accident prevention, insurance, financial institutions, corporate securities, and building codes. The section supports a number of critical systems to meet the regulatory requirements for each program, and to interact with other state and federal agencies. This position is represented by the Service Employees International Union (SEIU). What?s in it for you? 11 paid holidays a year 8 hours of vacation per month, eligible to be used after 6 months of service 8 hours of sick leave per month, eligible to be used as accrued 24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service Pension and retirement programs A competitive benefits package Possible eligibility for the Public Service Loan Forgiveness Program Advancement and learning opportunities that will help grow your career with the State of Oregon Specialized orientation and onboarding activities for new employees Regular training sessions provided by in-house subject matter experts covering topics that are specific to our IT environment A department that values diversity, workforce development, and creating opportunities for professional development This position is eligible for hybrid remote work two days per week once the incumbent has gained the proficiency to perform work independently. *Note: this position will receive a Cost of Living Adjustment (COLA) increase of 6.55% which is not reflected in the salary listed in this posting. The effective date of the increase is January 1, 2025 and will be paid in the February 1, 2025 paycheck. Here?s what you will do: In the Department of Consumer and Business Services? (DCBS) Information Technology & Research section, our customers trust us to do the right work and deliver value through a client-focused culture. Your role as a System Support Specialist is essential to achieving this mission. Your expertise will be relied upon to deliver services in the following ways: Actively participate as part of a small, diverse and highly collaborative technical team that serves the Department. Actively work with your team to provide a variety of Tier 2 technical support that is challenging, fast-paced, and includes support of day-to-day use and resolve issues with data systems for assigned business areas. Consistently maintain support logs and system documentation Escalate and track system issues when necessary to ensure issues are satisfactorily resolved Gather, document, and clarify business requirements for the design, construction, and installation of new or small enhancements to existing data system components For a complete listing of the duties and responsibilities of this position, please review the position description by clicking here. Here?s what you need to qualify: Minimum Qualifications: Four (4) years of information systems experience in IT customer or system support; programming (software development); business analysis; and IT systems analysis and design OR An associate's degree in Computer Science, Information Technology, or a related field, or completion of a two (2) year accredited vocational training program in information technology or related field; AND two (2) years of information systems experience in IT customer or system support; programming (software development); business analysis; and IT systems analysis and design OR A bachelor's degree in Information Technology, Computer Science, or a related field Requested Experience: IT customer or system support at an expert level, demonstrating high proficiency with technical details of complex data systems Programming (software development) within business applications to create and modify existing components of complex data systems utilizing .Net, Cold Fusion, and PL/SQL Business analysis, including identification of business need, eliciting, and documenting information technology requirements IT systems analysis and design, including architecting the physical implementation and integration of small and medium sized solutions. Requested Skills: Skilled communicator Active listener Effective collaborator Knowledge of software maintenance principles Understanding of troubleshooting principles for system problems Skilled in all aspects of critical thinking (analysis, reasoning, evaluation, problem solving, and decision making) Familiarity creating and updating system and process documentation Excellent customer service skills Preference may be given to those who meet the minimum qualifications AND have the most comprehensive areas of experience as listed in Requested Experience and Requested Skills sections. Application information: A cover letter and resume are required for this job posting. Your cover letter must articulate why you believe you have the skills and experience we?re seeking for these positions. Refer to the Minimum Qualifications and Requested Skills sections above. Please attach them in the ?Resume / Cover Letter? section of the application. Please ensure that you clearly demonstrate in your application materials that you meet the minimum qualifications and requested skills listed above, and that you follow all instructions carefully. Only complete applications received by the posted application deadline date will be considered. You may be asked to submit a skills assessment, a writing sample, or a video interview as part of the application screening process. Additional information: Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay step the successful candidate will be offered. The analysis will be based on the relevant experience, education, training, and certifications documented in the application materials. On average, candidates new to state service will most likely be offered compensation in the lower to mid-level of the salary range. These positions are subject to a fingerprint background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidates. Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. NOTE: If claiming veterans? preference please be sure to check your Workday account for pending tasks or actions under your ?My Applications? section. We hire preferred workers! For more information, please visit our website: Preferred Worker Program. The Department of Consumer and Business Services (DCBS) does not offer VISA sponsorships. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet our agency employment eligibility standards. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. DCBS will use E-Verify to confirm that you are authorized to work in the United States. Helpful links and contact information: Learn more about DCBS Understanding the State Application Process Help and Support webpage For more information you may contact us by e-mail at DCBS.Recruiting@dcbs.oregon.gov or by phone at 503-378-3200. DCBS is fully committed to attracting, retaining, developing, and promoting the most qualified candidates without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status. For more information, please visit our diversity, equity and inclusion webpage. Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you?re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon ?flies with her own wings.?

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