Remote Customer Service Representative

Job description

Job Description: (Sales job) Remote Customer Service Representative. The ideal candidate will have experience as an agent and the hunger to take advantage of the best paying opportunity for personal lines insurance in Georgia...

Requirements: ? Highschool Diploma ? Financial Goals for the Future ? Desire to Learn and Grow ? An Active P&C License

Responsibilities Include:
? The Associate will develop and maintain excellent relations with new and existing policy holders resulting in increased levels of retention. This will be achieved through proactive and reactive communication with our policyholders.
? Proactively contact policy holders to provide updates and needed actions on accounts.
? Reach out to customers who are in cancellation status, follow up on terminated and collect a payment to reinstate the policy, follow up with customers who had rejected payments (NSF), and follow up on customers who are late or in jeopardy of being late. Bills and financial responsibilities are a touchy subject. We want to retain our customers, we do not want cancellations. You must have great people skills for this role, you must also have great attention to detail.
? Analyze customer needs and provide appropriate solutions or recommendations.
? Conduct outbound calls to follow up with customers or provide updates on their requests.
? Maintain accurate and detailed records of customer interactions in the company's CRM system.
? Collaborate with other team members to resolve customer issues and ensure customer satisfaction.
? Stay up-to-date with product knowledge and company policies to effectively address customer inquiries.
? Identify opportunities for process improvements and contribute to enhancing the overall customer experience.

Qualifications: ? Previous experience with Allstate and Advisor Pro. ? Excellent verbal and written communication skills. ? Ability to work well in a team environment and collaborate effectively with colleagues. ? Strong problem-solving and analytical abilities. ? Ability to empathize with customers and provide personalized assistance. ? Detail-oriented with strong organizational skills.

If you are passionate about providing exceptional customer service, have strong communication skills, and enjoy working in a collaborative team environment, we encourage you to apply for the position of Customer Service Representative. Join our team today and be part of a company that values its employees' contributions to delivering outstanding customer experiences.

Job Type: Full-time

Pay: From $30,000.00 per year

Benefits:
? Paid time off
? Health Insurance

Application Question(s):
? Do you have an Active Insurance Property & Causality License (for the State of GA)?

Work Location: Remote

Join our dynamic team and take your sales career to the next level as a Remote Customer Service Representative. Apply now to be part of our exciting sales environment!

Job Type: Full-time

Pay: $30,000.00 per year

Benefits:
? Health insurance
? On-the-job training
? Paid time off
? Work from home

Shift:
? Day shift

Work Location: Remote

Apply Job!