Online Web Chat Assistant

? *Job Title:** Online Web Chat Assistant
? *Company:** Sears Holdings
? *Location:** San Francisco, California, US...
? *Job Type:** Part-Time
? *Seniority:** Entry Level
? *Years of Experience:** 0

### Job Description:
Sears Holdings is seeking an engaging and motivated Online Web Chat Assistant to join our dynamic customer service team. This part-time position is perfect for individuals who are looking to kickstart their career in customer service and enjoy working in a collaborative, technology-driven environment. As an Online Web Chat Assistant, you will serve as the first line of contact for our customers, providing them with high-quality assistance and ensuring their online shopping experience is seamless and enjoyable.

### Responsibilities:
• **Customer Engagement:** Respond promptly and effectively to customer inquiries via chat in a professional and friendly manner, ensuring high levels of customer satisfaction.
• **Problem Resolution:** Diagnose customer issues and provide solutions or escalate when necessary, ensuring that all concerns are addressed in a timely manner.
• **Product Knowledge:** Maintain up-to-date knowledge of Sears product offerings, policies, and procedures to effectively assist customers with their needs.
• **Sales Support:** Assist customers with product selection by providing information about features, pricing, promotions, and availability to support sales.
• **Documentation:** Accurately document customer interactions and feedback in our CRM software to ensure a comprehensive record of customer inquiries.
• **Collaboration:** Work closely with various departments to resolve customer issues and provide feedback on customer trends and product experiences.
• **Continuous Improvement:** Participate in team meetings and brainstorming sessions to share insights and contribute to improving the customer service experience.

### Requirements:#### Personality Traits:
• **Adaptable:** Ability to adjust to changes in a fast-paced environment, manage multiple priorities, and tailor communication style to meet customer needs.
• **Dedicated:** Strong commitment to providing an excellent customer experience and contributing positively to the team.

#### Soft Skills:
• **Communication:** Excellent verbal and written communication skills, with the ability to convey information clearly and efficiently.
• **Negotiation:** Adept at persuading and negotiating solutions that satisfy both customer needs and company policies.

#### Other Requirements:
• Proficient in using computers and navigating various online platforms and tools.
• Flexibility to work variable hours, including evenings and weekends.
• High school diploma or equivalent.
• Previous experience in customer service, retail, or related fields is a plus but not required.

### Benefits:
• **Joining Bonus:** Receive a competitive joining bonus upon successful completion of the training program.
• **Medical Coverage:** Comprehensive medical coverage packages to support your health and wellness.
• **Travel Opportunities:** Occasional travel for training and team-building events, promoting professional growth in a collaborative environment.

### Working Environment:
At Sears Holdings, we foster an innovative working atmosphere that encourages curiosity and questioning to fuel growth. Our team members are supported in their pursuit of excellence and are empowered to contribute their unique perspectives to enhance the customer experience.

### Application Process:
Interested candidates should submit their application by the deadline of **September 27, 2024.**
? *Equal Opportunity Statement:**
Sears Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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