Online Web Chat Representative

? *Job Title:** Online Web Chat Representative
? *Company:** Baxalta
? *Location:** San Diego, California, US...
? *Job Type:** Part-Time
? *Seniority Level:** Associate Level
? *Years of Experience:** 2
? *Job Description:**

Baxalta is seeking a motivated and dynamic Online Web Chat Representative to join our team in San Diego. This part-time role is integral to our customer engagement efforts, providing exceptional support and assistance to our clients via online chat. As a representative of our company, you will ensure that our customers receive timely, accurate, and professional information while upholding the highest standards of ethical conduct and integrity. ? *Key Responsibilities:**

• **Customer Engagement:** Provide outstanding customer service through online chat, addressing inquiries, resolving issues, and offering guidance on products and services.

• **Effective Communication:** Communicate clearly and professionally in written format, maintaining a friendly and approachable tone to enhance customer experience.

• **Problem Solving:** Quickly assess customer needs and provide effective solutions, demonstrating adaptability and resilience in challenging situations.

• **Research and Analysis:** Conduct thorough research to answer customer questions and provide informed responses. Analyze customer feedback and inquiries to identify trends and areas for improvement.

• **Documentation:** Accurately document customer interactions and resolutions in our customer relationship management (CRM) system, ensuring all communication is tracked and up to date.

• **Collaboration:** Work closely with team members and other departments to facilitate communication and improve the overall customer support experience.

• **Continuous Improvement:** Participate in training sessions, team meetings, and development programs to enhance product knowledge and customer service skills.

• **Feedback and Reporting:** Collect customer feedback and report insights to management to help improve products, services, and overall customer satisfaction.
? *Requirements:**

• **Education & Experience:** Minimum of 2 years of experience in customer service, preferably in a web chat or digital support role.

• **Technical Skills:** Proficiency in using online chat platforms and customer service software; familiarity with CRM systems is a plus.

• **Personality Traits:**
• Resilient: Ability to cope with high volumes of inquiries and maintain a positive outlook in challenging situations.
• Confident: Demonstrate assurance in responses while addressing customer concerns.

• **Soft Skills:**
• Research Proficiency: Ability to gather, interpret, and communicate information effectively.
• Analytical Thinking: Able to analyze customer inquiries and feedback to drive improvements in service delivery.

• **Availability:** Must be able to work flexible hours, including evenings and weekends, to meet the demands of our customers.
? *Benefits:**

• **Parental Leave:** Comprehensive parental leave policies to support our employees during significant life changes.

• **Relocation Allowance:** Assistance offered to eligible candidates who need to relocate for the position.

• **Life Insurance:** Access to life insurance coverage for peace of mind and financial security.
? *Working Environment:**At Baxalta, we pride ourselves on fostering an inclusive workplace where ethical conduct and integrity are paramount. Our representatives are expected to embody these values in every customer interaction.? *Deadline to Apply:** October 27, 2024? *Equal Opportunity Statement:**Baxalta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, sexual orientation, age, disability, or any other characteristic protected by applicable law.

If you are a resilient and confident individual with a passion for customer service and a commitment to excellence, we invite you to apply for the Online Web Chat Representative position. Join us in making a difference in the lives of our customers!

How to apply:

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