Online Chat Support Representative

? *Job Title:** Online Chat Support Representative
? *Company:** Kabbage
? *Location:** Indianapolis, Indiana, US...
? *Job Type:** Part-time
? *Seniority:** Associate Level
? *Experience Required:** 2 years
? *Job Description:**

Kabbage, a leading financial technology company, is seeking a dedicated and motivated Online Chat Support Representative to join our dynamic team. This part-time position will serve as the first point of contact for our customers, helping them navigate their financial needs and ensuring a seamless interaction with our services. Our ideal candidate will thrive in a fast-paced environment, deliver exceptional customer service, and possess a passion for helping others. ? *Responsibilities:**

1. **Customer Interaction:**
• Provide prompt, accurate, and respectful responses to customer inquiries via our online chat platform.
• Manage multiple chat conversations simultaneously while maintaining a high standard of service.

2. **Issue Resolution:**
• Identify customer concerns and provide effective solutions while ensuring customer satisfaction.
• Collaborate with internal teams to resolve complex issues or escalate matters when necessary.

3. **Research Skills:**
• Utilize internal knowledge bases and resource materials to accurately answer customer questions.
• Conduct thorough research to provide customers with relevant information and support in real-time.

4. **Planning and Organization:**
• Maintain comprehensive records of all interactions and customer feedback to improve service quality.
• Contribute to team efforts by participating in brainstorming sessions to enhance the online chat service.

5. **Quality Assurance:**
• Adhere to Kabbage?s standards for responsiveness and professionalism in all interactions.
• Regularly review feedback to identify areas for improvement and implement best practices.

6. **Continuous Improvement:**
• Stay informed about Kabbage's products, services, policies, and industry trends to enhance support effectiveness.
• Engage in training and professional development opportunities to refine skills and knowledge.
? *Requirements:**

• **Education & Experience:**
• Minimum of 2 years of experience in a customer support role, preferably in an online chat capacity.
• High school diploma or equivalent; a degree in a related field is a plus.

• **Technical Skills:**
• Proficient in using customer support software and online chat systems.
• Familiarity with CRM tools and online research techniques.

• **Personality Traits:**
• Reliable: Demonstrates punctuality and responsibility in fulfilling job duties.
• Resilient: Maintains a positive attitude and composure under pressure, effectively managing stress.

• **Soft Skills:**
• Strong research skills: Ability to quickly find information and solve problems.
• Planning: Demonstrates the ability to organize workloads effectively and meet deadlines.
? *Benefits:**

• Travel and spending expenses for business-related activities.
• Training and professional development opportunities to foster career growth.
• Paid sick leave to prioritize your well-being.
? *Working Environment:**

At Kabbage, we pride ourselves on fostering a culture that embraces change and adapts to challenges with resilience. Our team is encouraged to think critically, innovate, and contribute ideas that enhance our customer experience.
? *Application Deadline:** September 27, 2024
? *Equal Opportunity Statement:**

Kabbage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

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