Online Chat Support Representative

? *Job Title: Online Chat Support Representative**? *Company: MGM Resorts International**? *Location: Chicago, Illinois, US...? *Job Type: Part-Time**? *Seniority: Entry Level**? *Years of Experience: 0**? *Job Summary:**MGM Resorts International is seeking a dedicated and enthusiastic Online Chat Support Representative to join our dynamic team in Chicago, Illinois. As a front-line representative, you will play a crucial role in creating exceptional guest experiences by providing prompt, friendly, and knowledgeable assistance through our online chat platform. This entry-level position is perfect for individuals who are driven and resilient, eager to grow within the hospitality industry.? *Key Responsibilities:**
• Provide high-quality customer service through online chat, addressing guests? inquiries and resolving issues in a timely and efficient manner.
• Actively listen to customers? concerns and needs, demonstrating empathy and understanding to ensure their expectations are exceeded.
• Manage multiple chat conversations concurrently while maintaining excellent service quality and attention to detail.
• Accurately document customer interactions and transactions, ensuring information is entered correctly into the system for record-keeping and follow-up purposes.
• Collaborate with team members and other departments to resolve issues and provide accurate information to customers regarding hotel services, reservations, promotions, and events.
• Proactively identify opportunities to improve processes and contribute to the enhancement of the guest experience.
• Participate in training sessions to stay updated on the latest products, services, and policies of MGM Resorts International.
• Maintain a positive and engaging attitude in all interactions, showcasing the MGM brand?s commitment to excellence and guest satisfaction.
? *Qualifications:**
• High school diploma or equivalent; a background in hospitality or customer service is a plus but not required.
• Strong written communication skills, with the ability to articulate thoughts and ideas clearly and concisely in a chat format.
• Familiarity with customer relationship management (CRM) systems or chat software is advantageous but not mandatory.
• Excellent time management skills to prioritize tasks effectively and meet performance objectives in a fast-paced environment.
• Proven ability to remain calm under pressure, demonstrating resilience and a solution-oriented approach to challenges.
• Highly driven, with a passion for delivering top-notch customer service and exceeding guests? expectations.
? *Personality Traits Required:**
• **Driven:** Motivated to achieve personal and organizational goals, with a strong desire to excel in a customer-centric role.
• **Resilient:** Capable of adapting to changing situations and bounce back from challenges while maintaining a positive demeanor.
? *Soft Skills Required:**
• **Emotional Intelligence:** Ability to understand and manage one?s own emotions, as well as empathize with the emotional states of others, thereby enhancing customer interactions.
• **Time Management:** Skilled in managing one?s time effectively during peak periods to ensure that all customers receive prompt attention and support.
? *Benefits:**
• Company-provided equipment to facilitate your work-from-home experience.
• Comprehensive training and professional development opportunities to enhance your skills and career growth within the hospitality industry.
• Relocation allowance for candidates who may need to move closer to the office.
? *Working Environment:**At MGM Resorts International, we foster a work environment focused on exceeding customer expectations and delivering delight. Our team members are equipped with the resources and support necessary to thrive in their roles, all while contributing to a culture of excellence and teamwork.? *Application Deadline:**To be considered for this exciting opportunity, please submit your application by October 21, 2024.? *Equal Opportunity Statement:**MGM Resorts International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply and become a part of our enthusiastic team.

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