Online Chat Support Specialist

Job Description:

We are looking for a highly motivated and passionate Online Chat Support Specialist to join our team at Walmart in New York City, New York. This part-time position is perfect for entry-level candidates with little to no experience who are looking to kickstart their career in customer service and support...

Responsibilities:
• Provide online chat support to customers regarding their inquiries, issues, and concerns
• Maintain a high level of professionalism and customer service in all interactions
• Utilize emotional intelligence to understand and resolve customer problems effectively
• Use strategic planning to anticipate customer needs and provide proactive solutions
• Leverage data to inform decisions and drive strategic initiatives
• Collaborate with cross-functional teams to optimize the online chat support process
• Continuously seek opportunities for improvement and innovation in the online chat support function

Requirements:
• Motivated and passionate about providing exceptional customer service
• Strong emotional intelligence to empathize with customers and resolve issues effectively
• Ability to strategically plan and anticipate customer needs
• Excellent communication skills, both written and verbal
• Detail-oriented with strong problem-solving skills
• Ability to work well in a fast-paced and dynamic environment
• Proficient in using online chat platforms and customer service software

Benefits:
• Travel opportunities for training and networking
• Employee discounts on Walmart products and services
• Disability insurance coverage for peace of mind

Equal Opportunity Statement:
Walmart is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of race, religion, gender, sexual orientation, disability, or any other protected status.

Deadline to apply: August 16, 2024

If you are a motivated individual with a passion for customer support and have the soft skills of emotional intelligence and strategic planning, we encourage you to apply for this exciting opportunity as an Online Chat Support Specialist at Walmart in New York City. Join our team and be a part of a dynamic and innovative company that values your contributions and encourages your professional growth.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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