Live Chat Associate

Remote, USA Full-time Posted 2025-02-22

**Customer Interaction:** Engage with customers through live chat, responding to inquiries, concerns, and providing information on our products and services in a prompt and professional manner.
**Issue Resolution:** Identify and analyze customer issues, providing effective solutions or escalating issues to relevant departments when necessary.
**Communication:** Maintain clear and effective communication with customers, ensuring that all interactions are friendly, helpful, and respectful.
**Product Knowledge:** Acquire and maintain thorough knowledge of Xerox products and services, enabling you to offer informed recommendations and support.
**Data Entry:** Accurately log customer interactions and feedback in our customer relationship management system, ensuring that all records are up-to-date and informative for future reference.
**Feedback Gathering:** Collect and analyze customer feedback to identify trends and areas for improvement in our products and services.
**Team Collaboration:** Work collaboratively with team members to meet departmental goals and share insights or challenges encountered while interacting with customers.
**Performance Metrics:** Track personal metrics and meet established service level agreements and key performance indicators (KPIs) to meet and exceed company standards.
**Continuous Improvement:** Participate in training and development opportunities to continuously enhance your skills and improve customer service processes.
**Experience:** A minimum of 3 years in a customer service or related role, preferably in a live chat environment. Experience with Xerox products or services is a plus.
**Education:** High school diploma required; associate?s or bachelor?s degree in a relevant field is preferred.
**Technical Skills:** Proficient in using live chat software and customer relationship management systems. Familiarity with Microsoft Office Suite and other productivity tools is advantageous.
**Personality Traits:**
**Motivated:** Demonstrates a strong sense of initiative and drives toward achieving customer satisfaction and personal excellence.
**Resourceful:** Ability to think critically, access and analyze information, and provide timely solutions to customer inquiries.
**Soft Skills:**
**Decision-Making:** Ability to assess customer needs and make informed decisions on the best course of action.
**Teamwork:** Strong collaborative skills, enabling effective partnerships within the customer service team and other departments.
Free accommodation
Gym membership
Relocation allowance