Live Chat Associate - Work from home

? *Job Title:** Live Chat Associate - Work from Home ? *Company:** Lyft ? *Location:** Chicago, Illinois, US... ? *Job Type:** Part-Time ? *Seniority:** Entry Level ? *Years of Experience:** 0 ? *Job Description:** ? *Overview:** Lyft is seeking a dedicated and enthusiastic Live Chat Associate to join our dynamic customer support team. This position is ideal for individuals looking to kick-start their career while working in a flexible, remote environment. As a Live Chat Associate, you will engage with customers in real time via our chat platform, providing assistance and solutions to enhance their experience with Lyft. ? *Key Responsibilities:**

• **Customer Interaction:**
Respond to customer inquiries via live chat channels with professionalism and empathy, ensuring a positive support experience for all users.

• **Problem Solving:**
Identify customer needs and provide effective solutions and guidance related to the Lyft platform, including accounts, rides, promotions, and general inquiries.

• **Documentation:**
Accurately document customer interactions, inquiries, and resolutions in our customer relationship management (CRM) system to ensure effective follow-up and tracking.

• **Product Knowledge:**
Maintain comprehensive knowledge of Lyft?s services, policies, and platform features to assist customers effectively. Stay updated on any changes or promotions.

• **Team Collaboration:**
Work closely with other team members and departments to escalate complex issues and share feedback to improve the overall customer service process.

• **Adaptability:**
Adjust communication style and problem-solving approaches based on individual customer needs and reactions, ensuring a personalized experience for each user.

• **Feedback and Continuous Improvement:**
Participate in team meetings and provide input on customer feedback to help shape future enhancements to customer service practices and the Lyft platform.? *Requirements:**

• **Education:**
High school diploma or equivalent. A college degree is a plus but not required.

• **Experience:**
No prior experience is necessary; however, experience in customer service or support roles is a benefit.

• **Personality Traits:**
• *Adaptable:* Able to handle changing circumstances and adjust communication styles as needed.
• *Passionate:* Committed to delivering exceptional customer service and fostering positive experiences for every user.

• **Soft Skills:**
• *People Management:* Ability to engage empathetically with customers and effectively manage their concerns.
• *Problem-Solving:* Strong analytical skills to identify issues quickly and develop practical solutions.

• **Technical Skills:**
Comfort with technology, including chat software and CRM tools. Basic computer proficiency is required. Familiarity with ride-sharing or transportation concepts is a plus.

• **Availability:**
Part-time availability with flexibility to work evenings, weekends, and holidays as needed. Reliable internet connection and a quiet workspace at home are required.? *Benefits:**

• **Retirement Plan:** Access to a competitive retirement savings plan to help you secure your future.
• **Training & Professional Development:** Opportunities for continuous learning and skill development to advance your career within Lyft.
• **Gym Membership:** Access to discounted gym memberships to promote your health and wellness.
? *Working Environment:**Join a diverse and innovative team that transcends borders, encouraging collaboration and exchanging ideas on a global scale. At Lyft, you will be part of a supportive community that values teamwork and continuous improvement.? *Application Deadline:**All applications must be submitted by October 27, 2024.? *Equal Opportunity Statement:**Lyft is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We look forward to receiving your application and potentially welcoming you to our Lyft family!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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