Guest Relations Associate

**Title: Guest Relations Associate at Disney**

**Location: Orlando, FL (Not a Remote Position)**

**Job Summary:**

Join our enchanting team as a Guest Relations Associate at Disney, the world’s premier entertainment company. This full-time role offers a competitive hourly wage, detailed during the interview process. As a critical member of our theme park operations in Orlando, FL, this position does not offer remote work capabilities. Working hours will vary, including weekends and holidays, to ensure we meet the magical expectations of our guests.

**Benefits:**

– Health and Dental Insurance

– Paid Training

– Paid Vacations

– Company-Sponsored Retirement Plans

– Access to Exclusive Disney Events and Products

– Employee Discounts at Select Dining and Retail Outlets

**Job Description:**

As a Guest Relations Associate at Disney, you will be the heartbeat of our magical guest experience. This role requires an individual who is passionate about delivering unparalleled customer service, embodying the Disney values with every interaction. Within Disney Parks, you are not just an employee; you are part of creating memorable experiences for families, children, and enthusiasts around the globe.

In this dynamic role, you will handle a variety of responsibilities that ensure our guests have a seamless and enchanting visit. From resolving guest issues with a smile to providing essential park information, you’ll be equipped with the tools and training to tackle any challenge that comes your way. This position demands a blend of skills, including strong communication, patience, problem-solving, and a deep understanding of our brand’s legacy and future.

**Responsibilities:**

1. Deliver outstanding customer service by engaging with guests in a friendly and genuine manner.

2. Address and resolve guest concerns and feedback, ensuring a positive park experience.

3. Provide accurate information about park services, attractions, and special events.

4. Assist guests with disabilities, ensuring they have access to all available services and attractions.

5. Manage large crowds during peak hours while maintaining a calm and professional demeanor.

6. Process guest transactions and handle cash and credit card operations with integrity.

7. Continuously learn about new attractions and services to effectively communicate with guests.

**Requirements:**

1. High school diploma or equivalent; higher education is a plus.

2. Proven experience in a customer service role, preferably in hospitality or related field.

3. Strong interpersonal and communication skills, with the ability to interact positively with guests of all ages.

4. Ability to work flexible hours, including nights, weekends, and holidays.

5. Fluency in English; proficiency in additional languages is a significant advantage.

6. Capacity to manage sensitive situations with tact and professionalism.

7. Physical stamina and ability to stand for extended periods.

**Educational Qualifications:**

– Minimum: High School Diploma or equivalent.

– Preferred: Associate? or Bachelor? degree in Hospitality, Communications, or related field.

**Experience:**

– Prior experience in customer service or hospitality preferred but not mandatory. Training will be provided to all new hires.

**Company Overview:**

Disney is a multinational mass media and entertainment conglomerate renowned for its film studios, diverse entertainment franchises, and theme parks sprawling across different continents. At Disney, we are committed to creating an inclusive environment where our employees and guests feel valued and respected. We believe in fostering creativity and innovation to deliver extraordinary experiences that bring joy to millions worldwide.

Join us to be part of the magic at Disney! Please apply through our careers portal with your resume and a cover letter outlining your passion for Disney and customer service. We look forward to welcoming you to our team!

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