Guest Relations Supervisor

Job Summary:

Position: Guest Relations Supervisor at Disney...

Salary: Competitive

Working Hours: Full-time

Company: Disney

Location: On-site at a Disney theme park

Benefits: Health, Dental, Paid Training, Paid Vacations, Employee Discounts, Retirement Plan, and more

Description:

As a Guest Relations Supervisor at Disney, you will be responsible for overseeing a team of Guest Relations Cast Members to ensure exceptional guest service and satisfaction. You will be the main point of contact for guests who have questions, concerns, or feedback, and will work to resolve any issues in a timely and professional manner. You will also assist in training and coaching team members to uphold Disney?s high standards of guest service.

Requirements:

1. Minimum of 2 years of experience in guest service or hospitality industry

2. Strong communication and interpersonal skills

3. Ability to handle difficult situations with grace and professionalism

4. Excellent leadership and team-building skills

5. Flexibility to work weekends, evenings, and holidays

6. Knowledge of Disney parks and attractions preferred

7. Bachelor?s degree in Hospitality Management or related field preferred

Responsibilities:

1. Supervise and support a team of Guest Relations Cast Members

2. Assist guests with questions, issues, and feedback

3. Ensure guest satisfaction and resolve any guest concerns

4. Coordinate with other departments to address guest needs

5. Train and coach team members on Disney?s guest service standards

6. Monitor guest service metrics and implement improvements as needed

7. Assist in special events and promotions as needed

Benefits:

? Competitive salary

? Health and dental insurance

? Paid training and development opportunities

? Paid vacations and holidays

? Employee discounts on Disney merchandise and park tickets

? Retirement plan options

Educational Qualifications:

Bachelor?s degree in Hospitality Management or related field preferred

Experience:

Minimum of 2 years of experience in guest service or hospitality industry

Company Overview:

Disney is a global entertainment company known for its iconic theme parks, movies, and characters. With a focus on creating magical experiences for guests of all ages, Disney is committed to providing exceptional guest service and creating memorable moments. As a Guest Relations Supervisor at Disney, you will be part of a dynamic team dedicated to creating happiness and making dreams come true. Join us and be a part of the magic!

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