Customer Service Representative - Onsite

About the position

As a Customer Service Representative at Teleperformance, you will play a crucial role in delivering exceptional service to our customers. This position is based on-site at our Richmond, Virginia location, where you will be part of a dynamic team dedicated to providing innovative solutions to customer inquiries. Your primary responsibility will be to connect with customers through various channels, including phone, email, chat, and social media, to address their questions, issues, and concerns. You will be the eyes and ears of our team, fielding customer inquiries and finding creative ways to respond effectively. In this collaborative and engaging environment, no two days will be the same. You will have the opportunity to interact with individuals from diverse backgrounds, enhancing your communication skills and broadening your perspective. As you navigate through customer interactions, you will be expected to calmly resolve and de-escalate any issues that arise, ensuring a positive experience for our customers. When necessary, you will escalate interactions to the appropriate channels to ensure that all customer needs are met. Additionally, you will be responsible for tracking all call-related information for auditing and reporting purposes, providing valuable feedback on call issues, and upselling products or services when required. At Teleperformance, we believe in the potential of our employees, and we are committed to fostering an environment where you can grow and challenge yourself. Many of our leaders, including our Chief Client Officer, started their careers in entry-level positions and advanced to the pinnacle of the company, demonstrating that the sky is the limit for your career growth here.

Responsibilities
? Connect with customers via phone/email/chat/social media to resolve their questions or concerns.
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? Calmly attempt to resolve and de-escalate any issues.
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? Escalate interactions when necessary and appropriate.
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? Respond to requests for assistance and/or possible processing payments.
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? Track all call related information for auditing and reporting purposes.
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? Provide feedback on call issues.
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? Upsell if required.

Requirements
? High School Diploma or equivalent.
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? Proven call center experience.
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? Typing speed of 25 WPM.
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? Proficient in PC operation and navigation.
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? Entry-level network troubleshooting skills.
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? Ability to set up home Wi-Fi network.
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? Ability to set up and configure a Router or switch.
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? Core proficiency with a laptop or desktop computer.
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? Excellent communication skills, both oral and written.
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? Ability to work independently.
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? Ability to stay composed and objective in a fast-paced environment.
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? Strong listening skills.

Nice-to-haves
? IT/Network certifications/degrees preferred.
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? Experience in a customer service role.

Benefits
? Paid Training
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? Competitive Wages
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? Full Benefits (Medical, Dental, Vision, 401k and more)
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? Paid Time Off
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? Employee wellness and engagement programs