Customer Service Representative - Onsite or Remote

Location: Dakota Dunes, SD
Shift: Varying shift options available
Job Status: Full-Time and Part-Time...
Pay: $17.00-18.90/hour starting, additional monthly incentives available
Company: PREMIER Bankcard

Bilingual skills are compensated in the form of a 10% differential (English/Spanish).

Work Site
This job is offered on-site in Dakota Dunes and remote. Note: Remote employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift OptionsPREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm
? Full Time: Monday-Friday 12:30pm-9:30pm, Every Third Saturday 8:00am-4:30pm
? Full-Time (Split): Monday-Friday 8am -12pm- and 4pm-8pm, Every Third Saturday 8:00am-4:30pm
? Full-Time (Split): Monday-Friday 8:30am -12:30pm- and 4:30pm-8:30pm, Every Third Saturday 8:00am-4:30pm
? Part Time: Monday-Friday 2pm-9pm, Every Third Saturday 8:00am-4:30pm
? Flexible scheduling opportunity for top performers
? No Sundays!

About the Role
? Answer inbound calls about our products and services.
? Understand policies and procedures used for daily operations.
? Take accountability for customer satisfaction with a highly professional demeanor.
? Demonstrate a strong phone presence while assisting those with less than perfect credit.
? Achieve high satisfaction on customer surveys.
? Participate in team meetings.

Training
? Extensive paid training program, up to 3 weeks in length.
? Ongoing training opportunities for future success!

Pay
Base wage starting at $17-18.90/hr. with opportunities to increase take home pay.
? Top 75% of associates are eligible for incentives
? Career path from Associate I to Associate IV - each step earning an increase in pay
? Earn up to an additional $3.50/hr. when working non-traditional hours
? Bilingual skills are compensated in the form of a 10% differential
? Flex Scheduling opportunity for top performers

Competitive Benefits Package
? Full medical benefits for 20+ hours/week
? FREE dental and vision coverage
? Generous time off plans including PTO, Sick Pay, and Bonus Days
? 401(k) - dollar-for-dollar match up to 5% of total compensation
? Special discounts and offers for events at the Denny Sanford PREMIER Center
? Employee Wellness Program
? Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
? Fun Employee Parties

Our Culture
? We have an emphasis on personal success, respect, health, wellness, fun and giving back
? Employees are rewarded, valued, and celebrated for hard work.
? Career advancement opportunities is a way PREMIER leaders show they care.
? Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

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