Customer Service Representative (On-Site)

Job Title: Customer Service Representative (On-Site) Job Description The Customer Service/Technical Support Representative interact with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. Title: Customer Service/Technical Support Representative (On-Site) Location: Jacksonville, North Carolina, United States REIMAGINE YOUR CAREER Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns ?World?s Best Workplaces,? ?Happiest Employees,? and ?Best Companies for Career Growth? awards every year? Then a Customer Service and Technical Support Representative position at Concentrix is just the right place for you! As a Customer Service/Technical Support Representative, you?ll join an organically... diverse team from 40 countries where ALL members contribute and support each other?s success and well-being, united as ?One Concentrix.? Together, we help the world?s best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. Due to continued growth, we?re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop ?friends for life? at the same time. We?ll give you all the training, technologies, and continuing support you?ll need to succeed. Plus, at Concentrix, there?s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That?s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you?ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service/Technical Support Representative at Concentrix, you will: Interact with customers via inbound calls who have questions or concerns that require additional support. Achieve specific support and resolution on every call. Use script and/or probing techniques to determine customer needs and offer the most appropriate advice or service for particular situations. Maintain broad knowledge of client products and/or services. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service/Technical Support Representative role include: A High School Diploma and/or GED Minimum 6 months of customer service experience preferred (or required) Strong PC knowledge and computer navigation skills. Proficiency in fast-paced multi-tasking Eagerness to learn new technologies The ability to work rotational shifts as needed WHAT?S IN IT FOR YOU One of our Concentrix Culture Statements says, ?We are fanatical about our staff.? That?s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we?ll invest in YOU to aid in your career path and in your personal development. In this role, you?ll also be provided with: Paid training and opportunities for monthly performance incentives Lucrative employee referral bonus opportunities Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ Pride, Ability (Disabilities), and Health and Wellness 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey A modern, state-of-the-art office setting with advanced technologies and a great team Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call Concentrix their ?employer of choice? ? proudly united as ?One Concentrix.? The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, or skills. Location: USA, Jacksonville, NC Language Requirements: Time Type: Per?odo Integral2024-12-31 Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: ?English ?Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Miss?o: N?s seremos a melhor empresa do mundo em presta??o de servi?os que interagem com os clientes dos nossos clientes, rica em diversidade e talento. Sobre a Concentrix: Somos fan?ticos por nossos colaboradores e estamos constantemente os ajudando a crescer e a atingir seus objetivos de carreira. Somos uma empresa global que oferece a VOC? infinitas possibilidades. Overview da Empresa: Somos uma empresa apaixonada pelo neg?cio dos nossos clientes e acreditamos na experiencia do consumidor acima de tudo! N?o somos um contact center, somos uma empresa de tecnologia e consultoria. N?o tratamos processos de neg?cio de forma trivial, transformamos tecnologia em proposta de valor. Criamos Centrais de relacionamento personalizadas e customizadas para nossos clientes, com tecnologia de ponta, que se traduz em bots, realidade aumentada, entre outros. Al?m disso, com uma ?rea exclusiva voltada a inova??o, ajudamos nossos clientes com uma consultoria focada em seus processos, melhorando seus resultados de TMA, K-sat (customer satisfaction), vendas e at? mesmo engajamento do time na opera??o! Nosso mantra ? a transforma??o digital. Por meio de um assessment, entendemos profundamente o neg?cio do cliente, seu mercado e consumidores. Considere as marcas ic?nicas em que voc? confia, em todos os aspectos da sua vida di?ria. H? uma boa chance de que a Concentrix esteja por tr?s delas. Oferecemos experi?ncias extraordin?rias para os clientes de mais de 450 das melhores marcas do mundo. Nosso objetivo ? fazer o neg?cio do nosso cliente melhor: manter e aumentar a lealdade de seus consumidores; O Crescimento da receita e do lucro e a diferencia??o no mercado e acima de tudo, criar experiencias ?nicas, que aumentam o engajamento dos consumidores de nossos clientes, resolvem seus problemas e criam um relacionamento positivo com a marca! Nossa abordagem estrat?gica est? orienta a jornada do cliente, com a melhoria cont?nua habilitada em todas as etapas, antes do custo-benef?cio, pensamos na experiencia do usu?rio e em como ele ir? se relacionar com o atendimento

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