Customer Service Representative (Email Support)

Candidates must be able to work one of the following schedules:
? Monday - Friday 8am to 5pm CST
...
Are you passionate about making a difference in people's lives and providing individualized care? Does the prospect of harnessing cutting-edge technology to deliver top-notch patient care excite you? If your answer is 'yes,' please read on?

With over 50 years of operational experience, Accuhealth has revolutionized healthcare with the world's first Healthcare Operations Center. Our Operations Center is the hub for maximizing adherence and providing real-time information to clinical staff, caregivers, and families in cases of elevated or critical readings. Our core values - Honesty, Integrity, Transparency, and Accuracy - are the foundation of our commitment to improving the quality of patient lives using real-time data, cutting-edge technology, and our compassionate, patient-focused nursing staff.

Career Path: At Accuhealth, we believe in nurturing talent and providing opportunities for career growth. Potential career paths include opportunities for leadership roles, specialization in patient care, and advancement in our Healthcare Operations Center. We are committed to supporting your professional development and helping you achieve your career goals within our organization.

Mandatory Technology Requirements for the role:
? Must have a data speed of at least 35 MBPS
? Must have the ability to directly connect to the internet through an ethernet cable

Job Duties:
? Handle and resolve complex and high-priority customer support issues forwarded by team members, ensuring customer satisfaction.
? Assign tasks to support agents based on priority and agent expertise to optimize team workflow and efficiency.
? Respond to email inquiries in a timely, accurate, and professional manner, leveraging knowledge of various support platforms like Monday.com and HelpScout.
? Act as the first point of contact for your team members? questions, providing them with guidance and support.
? Train new and existing team members on email support best practices, use of support platforms, and handling of complex issues.
? Continuously assess and optimize the team's performance by monitoring key support metrics and conducting regular performance reviews.
? Collaborate with other departments to improve product knowledge, troubleshoot complex issues, and ensure a seamless customer experience.
? Develop and update all necessary support documentation, including training manuals, procedures, and policies, to enhance team capability and performance.
? Stay abreast of new trends and technologies in customer support to drive innovation and efficiency within the team.
? Other tasks as assigned

Job Requirements: ? Proven experience in a support lead or similar role, with a track record of managing customer support teams, demonstrating the ability to handle multiple tasks simultaneously. ? Expertise in multiple email support platforms, such as Monday.com and HelpScout, is essential. ? Strong problem-solving skills the ability to efficiently manage complex, high-priority tasks, and the agility to adapt to new situations or changes in priorities. ? Excellent communication and interpersonal skills, with a flair for training and mentoring team members. ? Ability to work under pressure and adapt quickly to changing priorities. ? Strong organizational skills and a methodical approach to task and team management. ? Relevant industry certifications and training will be considered an advantage.

Accuhealth is an equal opportunity employer. We welcome and encourage applications from all qualified individuals regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. At Accuhealth, we are committed to providing a workplace that is diverse, inclusive, and accessible to all.

Thank you for your interest in Accuhealth, and we look forward to considering your application.

Job Type: Full-time

Pay: Up to $14.00 per hour

Expected hours: No less than 40 per week

Benefits:
? Dental insurance
? Health insurance
? On-the-job training
? Vision insurance
? Work from home

Shift:
? 8 hour shift
? Day shift

Experience:
? Email Support: 1 year (Required)
? Team management: 1 year (Required)
? Customer service: 1 year (Required)

Work Location: Remote

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