Customer Service Representative – Entry Level

Job Summary

Job Type: Full-Time

Salary: $15 – $17 per hour

Working Hours: 40 hours per week

Company: American Express

Flexible Schedule Opportunity: Yes

Remote Location: Yes

Benefits: Health, Dental, Paid Training, Paid Vacations, and more

Job Description

American Express is seeking a dedicated and enthusiastic Customer Service Representative to join our team. As an entry-level representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time remote position with flexible scheduling opportunities, making it a perfect role for someone looking to start their career in customer service while enjoying the benefits of working from home.

In this role, you will handle a variety of customer inquiries, including account inquiries, transaction issues, and general information requests. You will be expected to deliver efficient, accurate, and friendly service to our valued customers. Training will be provided to ensure you have the knowledge and skills needed to succeed in this role.

Requirements

• High school diploma or equivalent


• Excellent communication skills, both written and verbal


• Strong problem-solving abilities


• Ability to multitask and manage time effectively


• Basic computer skills, including proficiency with Microsoft Office


• High level of empathy and patience


• Reliable internet connection and a quiet workspace

Responsibilities

• Respond to customer inquiries via phone, email, and chat


• Resolve customer complaints and issues in a timely manner


• Provide information on products and services


• Assist customers with account-related tasks


• Document customer interactions and maintain accurate records


• Follow up with customers to ensure their issues are fully resolved


• Participate in ongoing training and professional development

Benefits

• Health Insurance


• Dental Insurance


• Paid Training


• Paid Vacations


• Remote Work Opportunity


• Flexible Schedule


• Career Growth Opportunities

Educational Qualifications

• High school diploma or equivalent


• Additional education or training in customer service is a plus

Experience

• No prior experience required; training will be provided


• Previous customer service experience is a plus

Company Overview

American Express is a globally recognized financial services company, dedicated to providing exceptional service and support to our customers. We pride ourselves on our commitment to quality, innovation, and inclusivity. Our employees are our greatest asset, and we are committed to providing a supportive and rewarding work environment. Join us and be part of a company that values your contributions and helps you grow in your career.

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