Customer Service Representative

Rowan Helping Ministries is seeking a dynamic and empathetic Customer Service Representative to join our team. The ideal candidate will be dedicated to helping others and providing exceptional service to our clients. You will be the first point of contact for individuals seeking assistance, making a positive impact through every interaction. If you are passionate about community service and possess strong interpersonal skills, we invite you to apply.

Responsibilities:

Client Interaction: Serve as the primary point of contact for clients seeking assistance, providing accurate information about programs, services, and application processes.

Issue Resolution: Address client inquiries, concerns, and complaints in a professional and timely manner. Ensure that all issues are resolved to the satisfaction of the client.

Support Services: Assist clients with completing applications for various support programs, including food, shelter, and financial aid. Provide guidance and ensure that... all necessary documentation is submitted.

Data Entry: Accurately input client information and interaction details into our database. Maintain confidentiality and ensure data integrity.

Resource Coordination: Connect clients with appropriate resources and services based on their needs. Collaborate with other departments to ensure comprehensive support.

Follow-Up: Conduct follow-up calls and outreach to ensure clients receive the support they need and to gather feedback on service quality.

Documentation: Prepare and maintain records of client interactions, services provided, and outcomes. Assist with reporting and documentation as required.

Training and Development: Participate in ongoing training and professional development to stay informed about program changes, service delivery improvements, and best practices.

Requirements:

Education: High school diploma or equivalent required; an associate degree or higher in social services, business administration, or a related field is a plus.

Experience: Previous experience in customer service, particularly in a non-profit or social services setting, is preferred.

Communication Skills: Excellent verbal and written communication skills with the ability to convey information clearly and empathetically.

Problem-Solving: Strong problem-solving abilities with a focus on resolving client issues effectively and efficiently.

Interpersonal Skills: Demonstrated ability to build rapport and maintain positive relationships with clients from diverse backgrounds.

Organizational Skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment.

Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with customer management software or databases.

Confidentiality: Strong understanding of privacy and confidentiality practices related to client information.

Benefits:

Competitive Salary: Salary based on experience and qualifications.

Health Insurance: Comprehensive health, dental, and vision coverage.

Retirement Plan: 401(k) plan with employer matching.

Paid Time Off: Generous vacation, sick leave, and personal days.

Professional Development: Access to training programs and opportunities for career growth within the organization.

Work-Life Balance: Supportive work environment with flexible scheduling options.

Community Impact: Be a part of a dedicated team making a meaningful difference in the lives of those in need

Apply Job!