Administrative Associate I (Remote/Hybrid)

Description of Work

Looking to take the next step in your career

We currently have an opening for an Administrative Associate I

Recruitment Range: Up to $39,774

If you are ready to take your career to the next level, we encourage you to apply for this exciting opportunity today.

In this role as an Administrative Associate I, you will serve as the Administrative/front-end main point of contact for the Request Fulfillment team for DIT. This position communicates with internal and external customers and vendors in person, over the phone, via email, and messaging (Microsoft Teams and WebEx). The position requires knowledge of the office or work unit policies and procedures to communicate information involving programs, functions, and services. Duties may include preparing documents and reports, using office technology, compiling records, organizing and maintaining files, posting information, greeting, referring, assisting visitors, mail distribution, and photocopying.

Key responsibilities include but are not limited to:
? Communicate effectively with State Agencies, K-12 schools and universities, boards and commissions, vendors, and internal customers
? Service Now Task/Incident Management; managing and assigning ServiceNow tasks, completing on and off-boarding billing remove tasks, new address tasks, account code and name change requests
? Respond to inquiries from agencies for information concerning processes and procedures
? Creating, processing, and maintaining reports
? Additional charges and credits for billing, SDN/Long Distance, cabling update reports, and vendor confirmations
? Answer all calls that come into Request Fulfillment.

About the Organization

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT?s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

As NCDIT?s services reach North Carolina residents from all backgrounds, we believe that a diverse workforce is our most valuable asset to recognize, understand and meet the IT needs of our constituents across the state. Our agency culture intentionally values diversity, equity and inclusion through the implementation of thoughtful, practical, innovative and data-driven strategies. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (Executive Order 92). NCDIT supports recent executive orders to address pay equity for women (Executive Order 93), establish paid parental leave for birth, adoption, and foster care (Executive Order 95), and implement fair chance policies (Executive Order 158). Join a team that welcomes, values, respects and supports all members of our work community.

If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.

Knowledge, Skills and Abilities / Competencies
? Experience with ServiceNow assigning and managing tasks and/or tracking workflows
? Experience with billing portals and/or report creation and management
? Experience with database management, ensuring accuracy in documentation and reporting
? Experience managing data in Sharepoint

The following Management Preferences are not required, but applicants that possess these skills are preferred:
? Two years of customer service experience
? One to three years of recent accounting, computer science, and telecommunications experience

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an ?equivalent combination of education and experience.? If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

High school or General Educational Development (GED) diploma; or an equivalent combination of education and experience

Supplemental and Contact Information

The North Carolina Department of Information Technology (DIT) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders.

NCDIT uses the Merit-Based Recruitment and Selection Plan to fill posted positions. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
? The Department of Information Technology will not accept 'See Resume' or inserted text resumes in lieu of all work experience and education completed on the application.
? Employment at NCDIT is contingent upon a satisfactory background check.
? Applicants seeking Veteran's Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.
? Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22.
? Applicants applying for positions that require specific coursework, must upload and attach a copy of the transcript with their application.
? Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the ?Certificates and Licenses? section.
? If applicants earned college credit hours but did not complete a degree program, they must attach an official transcript to each application to receive credit for this education.
? If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification: https://www.naces.org/members

REMOTE WORK:

We trust our employees to be self-motivated and successful in hybrid/remote roles, thus NCDIT offers robust work from home options and variable work schedule flexibility.

COMPENSATION & BENEFITS:

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Some highlights include:
? The best funded pension plan/retirement system in the nation according to Moody?s Investor?s Service
? Twelve (12) holidays/year
? Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
? Twelve (12) sick days/year which are cumulative indefinitely
? Longevity pay lump sum payout yearly based on length of service
? 401K, 457, and 403(b) plans

Learn more about employee perks/benefits:
? Why Work For NC?
? NC OSHR: Benefits
? NC OSHR: Total Compensation Calculator

NCDIT Human Resources

Spencer Barrett

spencer.barrett@nc.gov

For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627.

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