Administrative Associate I (Remote/Hybrid)

Salary: $26,069.00 - $45,622.00 Annually

Location : Wake County, NC

Job Type: Permanent Full-Time

Remote Employment: Flexible/Hybrid

Job Number: 24-14226 60087604 SHRA

Department: Department of Information Technology

Division: Chief Deputy for Internal Ops

Opening Date: 11/21/2024

Closing Date: 11/29/2024 5:00 PM Eastern

Job Class Title: Administrative Associate I

Position Number: 60087604

Salary Grade: NC01

Recruitment Range: Up to 39,774

Description of Work

Looking to take the next step in your career

We currently have an opening for an Administrative Associate I

Recruitment Range: Up to $39,774

If you are ready to take your career to the next level, we encourage you to apply for this exciting opportunity today.

In this role as an Administrative Associate I, you will serve as the Administrative/front-end main point of contact for the Request Fulfillment team for DIT. This position communicates with internal and external customers and vendors in person, over the phone, via email, and messaging (Microsoft Teams and WebEx). The position requires knowledge of the office or work unit policies and procedures to communicate information involving programs, functions, and services. Duties may include preparing documents and reports, using office technology, compiling records, organizing and maintaining files, posting information, greeting, referring, assisting visitors, mail distribution, and photocopying.

Key responsibilities include but are not limited to:
Communicate effectively with State Agencies, K-12 schools and universities, boards and commissions, vendors, and internal customers
Service Now Task/Incident Management; managing and assigning ServiceNow tasks, completing on and off-boarding billing remove tasks, new address tasks, account code and name change requests
Respond to inquiries from agencies for information concerning processes and procedures
Creating, processing, and maintaining reports
Additional charges and credits for billing, SDN/Long Distance, cabling update reports, and vendor confirmations
Answer all calls that come into Request Fulfillment.
About the Organization
The serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT's is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

As NCDIT's services reach North Carolina residents from all backgrounds, we believe that a diverse workforce is our most valuable asset to recognize, understand and meet the IT needs of our constituents across the state. Our agency culture intentionally values diversity, equity and inclusion through the implementation of thoughtful, practical, innovative and data-driven strategies. We are an state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (). NCDIT supports recent executive orders to address pay equity for women (), establish paid parental leave for birth, adoption, and foster care (), and implement fair chance policies (). Join a team that welcomes, values, respects and supports all members of our work community.
If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.
Knowledge, Skills and Abilities / Competencies

The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of Experience and Education listed on the application. Click these links for additional information: Introduction to the Job Application and Addressing Knowledge, Skills and Abilities. (Note: These links refer to Dept. of Public Safety process; this process is the same for Dept. of Information Technology.)
Experience with ServiceNow assigning and managing tasks and/or tracking workflows
Experience with billing portals and/or report creation and management
Experience with database management, ensuring accuracy in documentation and reporting
Experience managing data in Sharepoint

The following Management Preferences are not required, but applicants that possess these skills are preferred:
Two years of customer service experience
One to three years of recent accounting, computer science, and telecommunications experience

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an 'equivalent combination of education and experience.' If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

High school or General Educational Development (GED) diploma; or an equivalent combination of education and experience
Supplemental and Contact Information

The is an who embraces an philosophy which consists of complying with all federal laws, state laws and Executive Orders.

NCDIT uses the to fill posted positions. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
The Department of Information Technology will not accept 'See Resume' or inserted text resumes in lieu of all work experience and education completed on the application.
Employment at NCDIT is contingent upon a satisfactory background check.
Applicants seeking must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.
Applicants seeking must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22.
Applicants applying for positions that require specific coursework, must upload and attach a copy of the transcript with their application.
Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the 'Certificates and Licenses' section.
If applicants earned college credit hours but did not complete a degree program, they must attach an official transcript to each application to receive credit for this education.
If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification:
REMOTE WORK:
We trust our employees to be self-motivated and successful in hybrid/remote roles, thus NCDIT offers robust and variable work schedule flexibility.

COMPENSATION & BENEFITS:The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.Some highlights include:
The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
Twelve (12) holidays/year
Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
Twelve (12) sick days/year which are cumulative indefinitely
Longevity pay lump sum payout yearly based on length of service
401K, 457, and 403(b) plans
Learn more about employee perks/benefits:
To apply for this position, please click the 'Apply' link above (on the Government Jobs website) or visit to complete an on-line application.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click 'Application Status.' If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification. If there are any questions about this posting other than your application status, please contact:

NCDIT Human Resources
Spencer Barrett
spencer.barrett@nc.gov

For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627.

NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

To qualify for this position, applicants must possess the required 'Minimum Education and Experience' AND all 'Knowledge, Skills and Abilities' listed on the job posting. I understand that my application MUST include a complete work history in the 'Work Experience' section, all education in the 'Education' section, and credentials in the 'Certificates and Licenses' section. I understand that a resume is NOT a substitute for completing the sections listed above. Also, I understand that Supplemental Questions are considered a part of the application and the answers are used in the screening process, and that all questions must be answered completely and accurately.
Yes, I understand

02

If you earned a foreign degree, you must attach your official evaluation for U.S. equivalency to your application to receive credit for your degree as foreign degrees require an official evaluation for U.S. equivalency. If you do not attach, Human Resources cannot verify your degree equivalency to give you credit for salary qualification purposes. There are several organizations that perform this specialized service listed on the National Association of Credential Evaluation Services (NACES) website: https://www.naces.org/members
Yes, I understand

03

To receive credit for relevant professional certifications you must attach documented proof of your active certifications to this application in addition to including the information regarding your certifications in the 'Certificates and Licenses' section.
Yes, I understand

04

The recruitment range max for this position is $39,774. I am aware that if offered this position, the salary offer will be within the recruitment range.
Yes, I understand

05

Please select the education and experience level that best reflects your education and related experience as defined here: https://oshr.nc.gov/experience-guide
High school or General Educational Development (GED) diploma; or an equivalent combination of education and experience.
I do not have the minimum number of years of relevant education and/or experience indicated above

06

Which areas have you demonstrated in the work experience section on your application? For example, if you select that you have experience in one of the choices below, this should be explicitly reflected within each relevant job in the work experience section in your application, not just indicated in this supplemental question.Check all that apply.
Experience with ServiceNow assigning and managing tasks and/or tracking workflows
Experience with billing portals and/or report creation and management
Experience with database management, ensuring accuracy in documentation and reporting
Experience managing data in Sharepoint
I do not have knowledge or experience in any of the areas listed

07

We trust our employees to be self-motivated and successful in hybrid roles, thus NCDIT offers robust work from home options and variable work schedule flexibility. This position currently qualifies for a hybrid telework option with routine office and remote workdays, although telework options are subject to change at the discretion of management.
Yes, I understand

08

Where did you find out about this posting?
#TriangleTuesdays
#Work4Us Wednesdays
Career Fair
CollegeCentral
Employee Referral
Facebook
Google
Government Jobs (State Jobs website)
Handshake
Indeed
LinkedIn
NC Tech
NCWorks
OSHR Website (Office of State Human Resources)
Symplicity
Twitter
Other

09

If you selected Career Fair, Employee Referral, or Other from above please let us know which Career Fair, Employee, or Other place you found about us! If you did not choose one of the above, please enter N/A

Required Question

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