WFM-[Customer Support] Jobs ? Amazon Hiring Now

WFM ? Customer Support Jobs ? Amazon Hiring Now

Job Summary:

Job Type: Full-Time

Salary: $18.50 per hour

Working Hours: 40 hours/week

Company: Amazon Inc.

Location: Remote

Benefits: Health, Dental, Vision, Paid Training, Paid Vacations, 401(k) with Company Match, Employee Discounts, Flexible Work Schedule.

Job Description:

Amazon Inc. is on the lookout for enthusiastic and dedicated professionals to join our Workforce Management (WFM) team in the Customer Support division. As a WFM Associate, you will play a crucial role in ensuring our customer service operations run efficiently and effectively. In this position, you will be responsible for managing workforce planning, scheduling, and forecasting to optimize our customer service teams? performance. Your analytical skills will be put to use in a fast-paced environment where accuracy and attention to detail are paramount.

In this position, you will collaborate with various internal teams, including training, quality assurance, and operations, to develop strategies to meet customer demand while maintaining high service levels. You will analyze historical data and trends to make informed decisions about staffing needs, identify capacity gaps, and ensure there is adequate coverage for peak times. Your ability to communicate clearly and work collaboratively will be essential as you provide insights into operational efficiency and contribute to continuous improvement initiatives.

We pride ourselves on being a customer-centric organization, and your work will directly impact our ability to provide excellent service to our customers. This is an exciting opportunity to be part of a dynamic team, where your contributions will help shape the future of customer support at Amazon.

Responsibilities: ? Forecast staffing needs based on historical trends and upcoming initiatives. ? Create and manage schedules for customer support agents to ensure optimal coverage. ? Analyze key performance indicators (KPIs) and provide actionable insights to management. ? Monitor real-time call queues and adjust schedules as necessary to meet service levels. ? Collaborate with training and quality assurance teams to identify skill gaps and training needs. ? Provide regular reporting on workforce performance and suggest improvements. ? Participate in team meetings to discuss strategies and share updates on workforce management initiatives.

Requirements: ? High school diploma or equivalent; Bachelor?s degree preferred. ? 1-3 years of experience in workforce management, scheduling, or a related field. ? Strong analytical and problem-solving skills. ? Proficient in Microsoft Excel and experience with workforce management software. ? Excellent communication skills, both verbal and written. ? Ability to work independently as well as part of a team. ? Strong organizational skills and attention to detail.

Benefits:

As part of the Amazon family, you will gain access to a comprehensive benefits package, including health, dental, and vision insurance, paid training, and paid vacations. We value your well-being and will support you with a 401(k) plan with a company match, employee discounts, and a flexible work schedule to balance personal and professional commitments.

Educational Qualifications:

A high school diploma or equivalent is required, while a Bachelor?s degree in Business Administration, Human Resources, or a related field is preferred.

Experience:

Prior experience in workforce management or a similar role is highly desirable, with a minimum of 1-3 years of relevant experience preferred.

Company Overview:

Amazon Inc. is a global leader in e-commerce and cloud computing, aiming to be Earth?s most customer-centric company. We strive to provide our customers with the best possible shopping experience through innovation, efficiency, and expertise. Our workforce management team is an essential part of our customer support operations, ensuring that we meet our customers? needs effectively and efficiently. Join us in making a difference in the world of customer service!

If you?re ready to take the next step in your career and become part of a forward-thinking company that values your contributions, apply today!

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