Web Chat Specialist

Job Description:

Live Nation Entertainment is seeking a passionate and dedicated Web Chat Specialist to join our team in Denver, Colorado. As a Web Chat Specialist, you will be responsible for providing exceptional customer service through online chat interactions. You will be the first point of contact for customers seeking assistance with ticket purchases, event information, and general... inquiries.

Responsibilities:
• Engage with customers in real-time through web chat to provide accurate and timely information
• Assist customers with ticket purchases, exchanges, and refunds
• Resolve customer complaints and issues in a professional and efficient manner
• Collaborate with other departments to ensure customer satisfaction
• Maintain a high level of product knowledge to provide accurate information to customers
• Analyze customer interactions to identify trends and improve service quality
• Adapt to changing customer needs and provide personalized solutions
• Meet and exceed performance metrics for response time, resolution rate, and customer satisfaction

Requirements:
• 4 years of experience in customer service or a related field
• Strong communication skills and the ability to multitask
• Excellent typing skills and proficiency in web chat platforms
• Ability to work in a fast-paced environment and handle high volumes of chat interactions
• Strong analytical skills and the ability to problem-solve effectively
• Adaptability to changing customer needs and technology platforms
• Passion for delivering exceptional customer service and exceeding customer expectations
• Dedication to continuous learning and professional development

Benefits:
• Training & professional development opportunities
• Employee discounts on Live Nation events and merchandise
• Medical coverage and other benefits

Working Environment:
Our team is dedicated to understanding and exceeding customer expectations. We strive to create a positive and supportive work environment where employees can grow and succeed.

Deadline to Apply: September 9, 2024

Equal Opportunity Statement:
Live Nation Entertainment is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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