Web Chat Specialist

Job Description:

Macy?s is seeking a part-time Web Chat Specialist to join our team in Houston, Texas. As a Web Chat Specialist, you will be responsible for providing exceptional customer service through online chat support. This role requires a high level of professionalism, excellent communication skills, and the ability to multitask in a fast-paced environment...

Responsibilities:
• Engage with customers through online chat to provide product information, answer questions, and resolve issues
• Assist customers with placing orders, processing returns, and tracking shipments
• Collaborate with other team members to ensure a seamless customer experience
• Maintain a positive and professional attitude at all times
• Meet or exceed performance metrics related to customer satisfaction, response time, and resolution rate
• Stay up-to-date on product knowledge and company policies
• Escalate complex issues to the appropriate department for resolution

Requirements:
• 3 years of experience in customer service or a related field
• Hardworking and confident personality traits
• Strong presentation and decision-making skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Proficiency in using online chat platforms and customer service software
• High school diploma or equivalent required

Benefits:
• Medical coverage
• Free accommodation
• Life insurance
• Employee well-being initiatives prioritized in the working environment

Equal Opportunity Statement:
Macy?s is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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