Technical Support Specialist - Apple/Mac

The New School in NYC is the only university where a world-renowned design school comes together with premier undergraduate and graduate programs and colleges to seek out ways to create a more just, beautiful, and better-designed world. Collaborative Technologies, support Information Technologies pursuit to provide the New School Community with top notch customer service. We are looking for an... Apple focused professional with various hardware/software skills, and a drive to learn new technology, to join our team as a Technical Support Specialist. Reporting to the Academic Technology Manager, the specialist will provide technical support, maintenance, and repair of our wide variety of AV systems, printers, and computers. In addition, they will be responsible for the upgrade and maintenance of our Apple Computers and associated MDM (Kandji). Providing metrics and analytics, along with research and recommendations to continually improve our services to ensure they are meeting or exceeding curricular needs. The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment. RESPONSIBILITIES Responsible for upgrade and maintenance of our Apple computers, associated software, and MDM (Kandji). Provide metrics and analytics on Apple usage and provide recommendations for Apple upgrades. Maintain Apple Certification and Qualifications necessary to service Apple products under warranty, and training as required by management. Assist install, configure, test, and support AV systems, including video conferencing, video editing, and audio products. Install, maintain, and configure computers, printers, and supporting technology. Follow SLA guidelines and use SLAs as a measure to report progress, achievements, provide statistics and improvement plans to the upper management regularly. Act as roaming technician, providing level 3 technical support. Maintain and update technical skills on latest technologies, build relationships with internal and external technical staff, and train other IT staff on Learning Space Technology resources. Troubleshoot and resolve hardware related issues, including warranty hardware repair and replacement. Follow-up with customers to confirm issues are resolved and the client is satisfied. This may include training sessions and coordination with relationship managers and or IT Central. Maintain accurate, up to date and detailed inventory of hardware, software, consumables, and user documentation and instructions. Maintain and send daily shift reports at the end of each shift. Other projects and duties as assigned. MINIMUM QUALIFICATIONS Knowledge of Apple technology and associated management software, and ability to grasp and maintain technical knowledge. Bachelor?s degree or minimum of three years professional experience. Ability to coordinate and complete projects with minimal supervision. Macintosh and Windows troubleshooting skills and experience. Clear verbal, written and email communication skills. Flexibility to change hours if necessary to accommodate new University or departmental needs. Reliable and effective time management skills. PREFERRED QUALIFICATIONS Experience supporting the latest Windows & Mac OS in an academic environment. Experience with Apple GSX Portal. Experience with Extron and Crestron AV equipment. InfoComm CTS or similar certifications. Apple Certifications. WORK MODE On-Campus Position - Employees in this position are expected to work on-campus during regularly scheduled work hours due to the nature of the work being that which is not feasible, or not in the best interest of the organization, to be performed remotely. #LI-Onsite SALARY $62,400 We look forward to receiving your application! Welcome to The New School Careers Page Since our founding in 1919, The New School has redrawn and redefined the boundaries of intellectual and creative thought as a preeminent academic center. At our university, students have the academic freedom to shape their unique, individual paths for a complex and rapidly changing world. As a New School employee, you will be a part of the university?s mission to prepare and inspire students to bring about positive change in the world . View our list of open positions to apply. For Staff, Union and Full Time Faculty Positions, please use this website to search and apply to available vacancies. For instructions on how to apply, please see video available here for guided instruction. You can also view the PDF available here for written instructions. For Part Time Faculty, Misc./Temporary and Student Positions, please use the following website to search an apply to available vacancies: https://careers.newschool.edu/ **Current Employees: If you are currently a New School employee interested in applying for a Staff, Union or Full Time Faculty position, please log in to MyDay and type ?Find Internal Jobs? in the search bar to search and apply to listed vacancies. If you have questions about submitting an application, please contact the Talent Team at hrcareers@newschool.edu or view this video for guided instructions. You can also view the PDF available here for written instructions. Please note you can review the status of your submitted job applications via your Careers Page in MyDay. ** External Candidates: If you have completed an interview and have been selected to move forward in the search process, please click here to review a short video and click here for a PDF that will walk you through completing tasks and next steps in the candidate home screen. The New School is committed to creating and maintaining an environment that promises diversity and tolerance in all areas of employment, education and access to its educational, artistic or cultural programs and activities. The New School does not discriminate on the basis of age, race, color, creed, sex or gender (including actual or perceived gender identity or expression or transgender status), sexual orientation, sexual and other reproductive health decisions, pregnancy, religion, religious practices, mental or physical disability, national or ethnic origin, citizenship status, veteran status, marital or partnership status, or any other legally protected status

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