Customer Service Manager - Remote Work

Job Description:

Coca-Cola European Partners is seeking a motivated and experienced Customer Service Manager to join our team on a part-time remote basis in Phoenix, Arizona. As a Mid-to-Senior level professional with at least 7 years of experience, you will be responsible for overseeing and managing our customer service operations to ensure exceptional service delivery to our... customers.

Responsibilities:
• Develop and implement customer service policies and procedures to optimize customer satisfaction and retention.
• Manage a team of customer service representatives, including hiring, training, and performance evaluations.
• Handle escalated customer complaints and issues to ensure timely resolution.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Collaborate with cross-functional teams to implement customer-focused initiatives and drive continuous improvement in service delivery.
• Develop and maintain relationships with key customers and stakeholders to understand their needs and expectations.
• Monitor performance metrics and KPIs to track customer satisfaction and drive operational efficiency.
• Provide regular reports and updates to senior management on customer service performance and initiatives.
• Stay up-to-date on industry trends and best practices in customer service management.

Requirements:
• Bachelor's degree in Business Administration or related field.
• Proven experience as a Customer Service Manager or similar role.
• Excellent leadership and communication skills.
• Strong analytical skills and project management abilities.
• Driven and hardworking attitude.
• Ability to work independently and remotely with minimal supervision.
• Proven track record of driving customer satisfaction and retention.
• Familiarity with CRM systems and customer service software.

Benefits:
• Company transportation for work-related travel.
• Life insurance coverage.
• Employee discounts on Coca-Cola products.

Working Environment:
At Coca-Cola European Partners, we prioritize quality in all aspects of our work, products, and services. We are committed to creating a supportive and inclusive working environment where employees feel valued and empowered to succeed.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement:
Coca-Cola European Partners is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to promoting diversity and inclusion in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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