Tech Support Representative - Remote

Technical Support Specialists require a mix of customer support and entry-level technical knowledge. Ability to answer support requests from customers, resolve technical issues, providing feedback on basic product functionality questions, and appropriately routing non-support related requests to a higher level of expertise. The ideal candidate will provide superior support to the... end-user.

Essential Duties and Responsibilities: (Other duties may be assigned) ? Speak with existing and new customers to diagnose and repair faults for a variety of products and services ? Solve complex customer challenges and regain customer confidence by building rapport with customers and using company systems to resolve concerns ? Provide timely resolution to customers experiencing technical issues by guiding customers through corrective steps ? General knowledge of company, products, and/or services ? Obtain customer information and enter into various CRM systems ? Adhere to QA requirements and utilize a call flow ? Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information

Qualifications: ? Internet speed at your home must be at least 20mbps ? Minimum 3-6 months of telemarketing, retail, or sales experience; in-person or via phone ? Technical PC experience (Windows, preferred) ? Ability to work independently as well as part of a team (Promotes positive work environment) ? Analytical and problem-solving skills ? Proficient in multi-tasking ? Excellent communication skills (Professional demeanor) ? Ability to build rapport with customers and exhibit empathy ? Proficient with technology applications; email, Internet browsers, search engines and data management systems ? Basic math skills

What We Offer:
? Attendance Bonus
? Fun and Friendly work environment
? Flexible schedules
? Benefits; medical, dental, and vision
? Excellent advancement opportunities
? Amazing Referral Program ? Earn $400 for every referral hired after they work 340 hours (60 days)!

Job Type: Full-time

Pay: $12.15 - $14.00 per hour

Benefits:
? 401(k)
? Dental insurance
? Employee assistance program
? Employee discount
? Health insurance
? Life insurance
? Paid time off
? Parental leave
? Referral program
? Retirement plan
? Vision insurance

Schedule:
? 8 hour shift
? Evening shift

Application Question(s):
? Are you willing to undergo a background check, in accordance with local laws and regulations?

Education:
? High school or equivalent (Required)

Experience:
? entry level tech support: 1 year (Preferred)
? Windows 10: 1 year (Preferred)
? Call center: 1 year (Preferred)
? customer service: 1 year (Preferred)

Work Location: Remote

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