Customer Care Associate, Remote

This is a Work from Home role, but you must reside near Carrollton, Texas, as in-person training and monthly meetings will be held at our office.

Join Our Inbound Call Center Team ? Work from Home!

Are you an experienced Customer Service Representative who thrives in a collaborative, team-oriented environment but also excels at working independently? We?re looking for self-motivated professionals to join our inbound Customer Care team!

Position Overview:

We?re hiring an Inbound Call Center Customer Care Associate to support our two eCommerce brands.
? Work Arrangement: Remote, with occasional in-office meetings
? Team Environment: Collaborative, yet requiring a level of autonomy

At DC International?the home of coverstore.com and leatherology.com?we put our customers and employees at the heart of everything we do. As a Customer Care Associate in our dynamic inbound call center, you?ll be the voice of our company, handling inquiries with a focus on cheerful, constructive, and... solution-driven interactions.

What You?ll Do:
? Deliver exceptional and efficient support for customer inquiries across various channels, including phone, email, and chat.
? Guide customers through product selection, purchases, order status, tracking details and returns, ensuring a smooth shopping experience.
? Address and resolve fulfillment issues promptly and effectively.
? Accurately document cases and utilize internal tools to ensure seamless communication, effective follow-up, and keeping customer information up to date.

Who We?re Looking For: ? Experience: At least 1 year in an inbound call center role, ideally within eCommerce. ? Skills: Excellent verbal and written communication, efficient multitasking with accuracy, and technical aptitude with the ability to quickly learn and adapt to new tools and software. ? Independence: Self-motivated and able to work independently, managing time effectively while handling multiple customer inquiries. ? Performance-Driven: Motivated by performance metrics, consistently meeting or exceeding targets in response time, customer sentiment, and resolution rates. ? Problem-Solving: Quick and effective problem-solving abilities. ? Attitude: Positive, solution-focused approach with a genuine passion for helping others. ? Requirements: Minimum high school diploma and ability to type at least 40 wpm.

Why Join Us?

We offer a competitive starting salary, excellent benefits, and paid time off. Beyond that, you?ll enjoy the flexibility of working from home, supported by a collaborative and inclusive team that values different perspectives. We?re committed to your career growth, providing ongoing training and opportunities for advancement. At our company, your contributions are recognized and celebrated, making this more than just a job?it?s a chance to make a real impact in a growing organization that encourages innovation and values your input.

About Us:

DC International is a vertically integrated ecommerce company and home to two fast-growing direct-to-consumer brands: Coverstore and Leatherology. What does it mean to be a vertically integrated company? It means working alongside a diverse team of creators, marketers, analysts, developers, designers, and innovators. It means overseeing the complete, end-to-end product lifecycle. With our headquarters in Carrollton, Texas, and a wholly owned manufacturing facility in Asia, DC International is uniquely positioned to create a great customer experience from start to finish.

Since 2005, our mission has been simple: to bring customers products that matter. We do this by marrying timeless design, innovative technology, and an unwavering commitment to quality. Over the last 15+ years, we have grown from a small family business into one of the industry?s leaders in product excellence and superior service. Despite our success, we never forget our humble beginnings and the customer-first values upon which we were founded.

DC International, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.

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