Social Media and Telecaller Virtual Assistant

We are seeking a highly motivated and organized Social Media and Telecaller Virtual Assistant to manage social media platforms and perform telecalling tasks for one of our Clients. This dual role will involve engaging with our online community, creating and scheduling posts, responding to inquiries, as well as handling inbound and outbound calls to engage with potential clients, customers, or leads.

The ideal candidate will have a strong understanding of social media trends, excellent communication skills, and the ability to multitask in a fast-paced environment.

Location: REMOTE

Note: We are not seeking candidates who are currently employed full-time in organizations.

Key Responsibilities:

• Content Creation & Scheduling: Create, curate, and schedule engaging content for various social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.).

• Community Engagement: Respond to comments, messages, and mentions on social media platforms in a timely and professional manner.

Monitor Trends: Stay up-to-date with the latest social media trends, tools, and best practices to ensure our brand remains relevant and visible.

• Analytics and Reporting: Track social media performance using analytics tools and provide regular reports on engagement, growth, and effectiveness of campaigns.

• Brand Promotion: Assist in running social media campaigns and promotions to increase brand awareness and engagement.

• Outbound Calls: Make outbound calls to prospects, customers, or leads to generate interest, gather feedback, or provide information about products/services.

• Inbound Calls: Handle inbound calls professionally, providing excellent customer service and addressing inquiries.

• Lead Generation: Qualify and convert leads, schedule appointments, or follow up on previous interactions.

• Data Entry & CRM Updates: Maintain accurate records of calls, customer interactions, and follow-up actions in the CRM system.

• Customer Satisfaction: Ensure customers are satisfied by providing information, resolving issues, or directing them to the appropriate team member.

Qualifications:

• Proven experience in social media management (1+ year preferred).

Previous experience in telecalling, customer support, or sales (1+ year preferred).

• Strong written and verbal communication skills.

• Familiarity with social media platforms (Facebook, Instagram, LinkedIn, Twitter)

• Ability to multitask and work in a fast-paced environment.

• High level of attention to detail and organization.

• Excellent interpersonal skills and a friendly, professional demeanor.

• Self-motivated and able to work independently with minimal supervision.

Preferred Skills:

• Knowledge of basic graphic design tools for social media posts. eg: Canva

• Knowledge of digital marketing strategies.

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How to Apply:

Please submit your resume along with a cover letter (optional) detailing your relevant experience in social media management and tele calling.

Job Type: Part-time

Pay: ?6,500.00 - ?52,000.00 per month

Expected hours: 40 per week

Application Question(s):
? Are you currently employed in a full time position currently?

Education:
? Bachelor's (Preferred)

Experience:
? Social media marketing: 1 year (Required)
? total work: 1 year (Required)

Language:
? Hindi (Required)

Location:
? Delhi Cantt, Delhi, Delhi (Required)

Shift availability:
? Day Shift (Required)

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