Sales and Service Representative

**Job Title: Sales and Service Representative**

**Location:** Remote

**Company:** Disney

**Job Type:** Part-Time (up to 4 hours per day)

**Salary:** Hourly (competitive based on experience and location)

**Benefits:** Health and Dental Insurance, Paid Training, Paid Vacations, Company Discounts, Flexible Scheduling

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### Job Summary

Join the magical world of Disney as a Sales and Service Representative, where dreams come true and customer service meets excellence. This part-time, remote role invites you to bring joy and exceptional service to Disney fans around the globe. With competitive hourly wages and a comprehensive benefits package that includes health and dental insurance, paid training, and vacation, you?l be empowered to create magical experiences for our customers while enjoying the perks of being part of the Disney family.

### Description

As a Sales and Service Representative at Disney, you will handle inbound calls and messages from customers, providing product information, assisting with purchase decisions, and resolving issues with the poise and professionalism that are synonymous with our brand. Your role is crucial in fostering customer loyalty through your willingness to go the extra mile and your deep understanding of our products and services.

In this role, you will use your communication skills to connect with customers, understand their needs, and provide tailored solutions that enhance their experience with Disney. You will be expected to manage customer interactions with a friendly demeanor and ensure all communications are logged accurately in our CRM system.

Your day-to-day tasks will include troubleshooting common issues, processing transactions, and maintaining a thorough knowledge of our latest promotions and offerings. You will also be involved in initiating outbound calls for follow-ups and customer satisfaction surveys as needed.

Training will include in-depth product knowledge, customer service excellence, and techniques for handling a variety of customer scenarios. As part of our team, you are not just a representative but a guardian of the Disney brand, and we trust you to uphold our values and standards in every customer interaction.

### Requirements

– High school diploma or equivalent.

– Minimum of 1 year in customer service or sales roles.

– Proficiency in using CRM systems and handling customer databases.

– Excellent communication skills, both verbal and written.

– Ability to work effectively in a remote environment.

– Strong problem-solving skills and the ability to think quickly under pressure.

– Flexible schedule availability, including weekends and holidays.

### Responsibilities

– Respond to customer inquiries via phone, email, or live chat.

– Provide detailed information and advice on Disney products and services.

– Process sales transactions and handle payment issues promptly.

– Follow up with customers as necessary to ensure satisfaction.

– Maintain knowledge of current promotions and policies regarding payment and exchanges.

– Participate in training sessions to continually improve your product knowledge and customer service skills.

– Log all interactions in CRM system accurately for documentation and future reference.

### Benefits

– Competitive hourly wage

– Comprehensive health and dental insurance

– Paid training and professional development opportunities

– Paid vacation

– Employee discounts on Disney products and services

– Flexible scheduling that fits your lifestyle

– Opportunity to work in a fun, supportive environment

### Educational Qualifications

– High school diploma required; higher education or certifications in related fields preferred.

### Experience

– At least one year of experience in a customer service or sales role, preferably in a remote setting.

### Company Overview

Disney is a global leader in entertainment and media, renowned for its film studios, theme parks, and a wide array of family-oriented entertainment products and services. At Disney, we are committed to creating an inclusive environment filled with opportunities for all our employees to thrive and contribute to our storytelling legacy. Join us for a career that is as rewarding as it is magical!

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Be part of a team that brings smiles to millions around the world. Apply now to become a Sales and Service Representative at Disney!

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