Remote Web Chat Representative

American Airlines Group is seeking a confident and passionate Remote Web Chat Representative to join our team in Houston, Texas. This part-time position is at the Associate level and requires a minimum of 3 years of relevant experience.Responsibilities...
• Engage with customers through web chat to provide assistance and support with booking flights, managing reservations, resolving issues, and answering questions.
• Utilize effective written communication skills to provide exceptional customer service and accurately convey information.
• Conduct research to resolve customer inquiries and issues in a timely and efficient manner.
• Demonstrate leadership skills by taking ownership of customer interactions and providing solutions that meet or exceed customer expectations.
Requirements:
• 3+ years of experience in customer service or a related field.
• Strong written communication skills with the ability to multitask and prioritize effectively.
• Confidence and passion for providing excellent customer service.
• Ability to work independently and collaboratively as part of a remote team.
• Proficiency in using web chat platforms and other online tools.
• Strong research skills to quickly gather information and resolve customer inquiries.
• A positive attitude and a willingness to learn and adapt in a fast-paced environment.
Benefits:
• Gym membership
• Retirement plan
• Paid Time Off (PTO)
Working Environment:American Airlines Group is a company that transcends borders, promoting collaboration on a global scale. Our team is diverse and inclusive, with opportunities for growth and development within the organization.Deadline to apply: July 12, 2024Equal Opportunity Statement:American Airlines Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Remote Web Chat Representative posted on GrabJobs ? To flag any issues with this job please use the Report Job button on GrabJobs

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