Remote Web Chat Assistant

? *Job Title: Remote Web Chat Assistant** ? *Company:** Quintiles Transnational Holdings ? *Location:** Chicago, Illinois, US (Remote... ? *Job Type:** Part-Time ? *Seniority Level:** Associate Level ? *Years of Experience:** 3 ? *About Us:** Quintiles Transnational Holdings is a leading global company that helps healthcare organizations improve their performance and bring innovative medicines to market. We are dedicated to fostering a collaborative and inclusive environment where all employees can thrive. We believe in cultivating an atmosphere that encourages our team members to think and act like entrepreneurs. ? *Job Summary:** We are seeking a highly motivated and adaptable Remote Web Chat Assistant to join our dynamic team. In this part-time role, you will be responsible for providing real-time assistance to our clients via web chat, ensuring they have a positive and efficient experience while interacting with our services. The ideal candidate will have at least 3 years of experience in customer service or a related field, demonstrating an ability to think strategically and manage people effectively. ? *Key Responsibilities:**

1. **Customer Support:**
• Respond promptly to customer inquiries via web chat, providing accurate information and resolving issues efficiently.
• Utilize company resources and databases to assist clients with their questions regarding services, products, and policies.

2. **Proactive Engagement:**
• Identify opportunities to enhance the customer experience and suggest improvements to processes based on client feedback.
• Engage in proactive communication with clients to ensure their needs are met and expectations exceeded.

3. **Data Management:**
• Maintain accurate records of client interactions, inquiries, and feedback in the customer relationship management (CRM) system.
• Analyze feedback and engagement data to identify trends and recommend strategic improvements to the chat support process.

4. **Collaboration:**
• Work closely with the customer service and marketing teams to ensure seamless communication and support for our clients.
• Participate in regular team meetings to share insights, challenges, and success stories.

5. **Continuous Improvement:**
• Stay updated on product offerings and service updates to provide the most current information to clients.
• Participate in ongoing learning and development initiatives to continually improve skills and service delivery.
? *Requirements:**

• Minimum of 3 years of experience in customer service, support roles, or similar field, ideally within a health-related or technology-oriented organization.
• Proven ability to think strategically and plan effectively to meet client needs and organizational goals.
• Strong people management skills, with a proven track record of delivering results in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and professionally.
• Demonstrable adaptability, with a strong ability to work independently and handle multiple priorities simultaneously.
• Proficient in using chat software, CRM systems, and other digital communication tools.
? *Preferred Qualifications:**

• Experience in remote work environments.
• Familiarity with the healthcare industry or related services is a plus.
• Additional language proficiency is an advantage.
? *Benefits:**

• Paid Time Off (PTO) to promote work-life balance.
• Company transportation for networking events or meetings when necessary.
• Free food and snacks to nourish you throughout the day.
? *Working Environment:**Quintiles Transnational Holdings promotes an entrepreneurial spirit within our teams where innovation and creativity are encouraged. This role provides the flexibility and autonomy needed to thrive in a part-time, remote capacity, allowing you to balance your professional and personal pursuits effectively.? *Application Deadline:**Please submit your application by October 2, 2024.? *Equal Opportunity Statement:**Quintiles Transnational Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and walk of life.

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