Remote Spanish Speaking Inbound Call Center Representative

Job Description

Experienced Inbound Call Center Representative...

Are you a seasoned call center professional who thrives on delivering top-notch customer experiences in a high-volume environment? Do you have a proven track record of exceeding targets, resolving issues with finesse, and leaving a lasting impression on every caller? if so, we want YOU to be a part of our dynamic team. And if you speak Spanish, we will put your resume on the top!

The main purpose of the Customer Care Specialist is to support the objectives of the Customer Care department by handling incoming calls and emails with service excellence during each contact.

Watch a video presentation prepared by the hiring manager. Click on the following link to access the video: https://vimeo.com/945979672?share=copy

Things To Know Before Applying:
? This is a full-time employee, remote position.
? We do not send out monitors. We can send you a webcam and a headset.
? Equipment required: two monitors and an ethernet cable.
? Candidates must reside within the US and must be okay with working Pacific hrs.
? Pay: $20 - $22/HR (paid bi-weekly)
? Schedule is 8:30AM - 5PM PST Monday - Friday.

Requirements: ? High School Diploma is required. ? 2 - 3 years of solid inbound call center experience in a high volume environment. ? Must speak Spanish and English fluently.

What You'll Be Doing:
? Answers incoming calls, providing callers with requested information, documenting the call and its outcome on the accounts. Calls are to be answered in accordance with the established KPIs and in ways that ensure an amazing customer experience.
? Review and respond to all e-mail requests from customers or Customer Care management. Provide accurate information, processes service requests, research and resolve requests relating to routine and non-routine issues.
? Appropriately escalate calls as necessary.
? Notifies the Account Adjustments or Delinquency Management teams of any change needed to an account as determined during an account inquiry.
? Keep timecards up to date and submit timely time-off requests using Paycom.
? Maintain an accurate status in Genesys.
? Participate in team chats in Genesys.
? Process credit card and check by phone payments.
? Provides standard consumer new business and additional premium quotes.

The Performance Of The Customer Care Specialist Will Be Evaluated Based On His/her Effectiveness In Meeting The Following KPIs On An Ongoing Basis:
? Handle 71 calls per day.
? Percentage of Delivered Calls Answered - 95%
? Time Available to Answer Calls 7 hours per day.
? Average Time to Handle a call 5.5 minutes.
? Average call monitoring score 3.0

Apply Today and Let Your Call Center Skills Shine!

Take the next step in your call center career and make a difference in the lives of our valued customers. We can't wait to welcome you to our extraordinary team!

Company Description

For more than 30 years, Input 1, LLC has provided business process outsourcing and comprehensive software solutions to the property and casualty insurance industry.

Input 1's P&C billing solutions help insurance carriers with tailored offerings at a lower cost and with a shorter implementation timeline than when internal IT resources are used. Input's premium finance outsourcing helps banks, insurance carriers and insurance brokers build a valuable profit center that also improves service levels and service options for the customer.

Input 1's premium finance and warranty software solutions have a very broad application in the insurance financing space. Our systems are used by the largest premium finance companies in the United States as well as smaller boutique agent-owned finance businesses. In total, Input's systems help manage over 1 million policyholder accounts every year.

Input 1 is unique because we use the very software that we distribute to the marketplace. In fact, our Business Process Outsourcing Service Center handles over 175,000 accounts per year, representing over half a billion in property and casualty premiums. This all results in our customers having a business partner with unequaled capability and know-how in the marketplace.

http://www.input1.com/

Company Description

For more than 30 years, Input 1, LLC has provided business process outsourcing and comprehensive software solutions to the property and casualty insurance industry. Input 1's P&C billing solutions help insurance carriers with tailored offerings at a lower cost and with a shorter implementation timeline than when internal IT resources are used. Input's premium finance outsourcing helps banks, insurance carriers and insurance brokers build a valuable profit center that also improves service levels and service options for the customer. Input 1's premium finance and warranty software solutions have a very broad application in the insurance financing space. Our systems are used by the largest premium finance companies in the United States as well as smaller boutique agent-owned finance businesses. In total, Input's systems help manage over 1 million policyholder accounts every year. Input 1 is unique because we use the very software that we distribute to the marketplace. In fact, our Business Process Outsourcing Service Center handles over 175,000 accounts per year, representing over half a billion in property and casualty premiums. This all results in our customers having a business partner with unequaled capability and know-how in the marketplace. http://www.input1.com