Remote Part-Time Customer Experience Representative ? American Express

Job Summary

We are seeking a dedicated and enthusiastic Remote Part-Time Customer Experience Representative to join the American Express team. This role offers a flexible schedule, allowing you to work under 4 hours per day, with competitive compensation at an hourly rate of $20 ? $25, depending on experience. As a remote position, you can work from the comfort of your own home while... contributing to the success of a leading financial services company. In addition to a supportive work environment, American Express provides a range of benefits, including health and dental coverage, paid training, and paid vacations.

Job Description

As a Remote Part-Time Customer Experience Representative at American Express, you will play a pivotal role in enhancing our customers? experiences and ensuring their satisfaction. You will be the first point of contact for clients, assisting them with inquiries, concerns, and account management in a friendly and efficient manner. Your proactive approach and problem-solving skills will be essential in driving customer loyalty and retention.

In this position, you will be responsible for managing inbound and outbound calls, responding to emails, and addressing social media inquiries. Your ability to understand customer needs and provide tailored solutions will foster positive relationships and enhance our brand reputation. You will also collaborate with various teams within the organization to ensure that customer issues are resolved promptly and effectively.

American Express is committed to creating a diverse and inclusive workplace. We believe that a variety of perspectives leads to innovative ideas and better solutions for our customers. By joining our team, you will directly contribute to our mission of providing exceptional service and building lasting relationships with our clients.

Requirements

1. High school diploma or equivalent (Associate?s degree preferred).

2. Exceptional communication skills, both verbal and written.

3. Previous experience in customer service or a related field is a plus.

4. Strong problem-solving abilities and a customer-centric attitude.

5. Ability to work independently and manage your time effectively.

6. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.

7. Flexibility to work evenings, weekends, and holidays as required.

Responsibilities

1. Provide outstanding customer service by addressing customer inquiries and concerns promptly.

2. Assist customers with account management, transactions, and product information.

3. Maintain accurate and detailed records of customer interactions in CRM systems.

4. Collaborate with team members to identify trends and provide feedback for process improvements.

5. Engage in ongoing training and development to remain up-to-date with product knowledge and customer service best practices.

6. Handle customer complaints with professionalism and empathy to ensure satisfaction.

7. Participate in team meetings and contribute ideas to enhance the customer experience.

Benefits

? Competitive hourly salary of $20 ? $25, depending on experience.

? Health and dental coverage.

? Paid training and ongoing professional development.

? Paid vacation and sick leave.

? Employee discounts and rewards programs.

? Flexible schedule and remote work opportunity.

Educational Qualifications

A high school diploma or GED is required, with an Associate?s degree preferred. Relevant certifications in customer service will be considered an asset.

Experience

Prior experience in customer service, retail, or similar roles is advantageous. Familiarity with financial products or services is a plus but not mandatory.

Company Overview

American Express is a globally recognized leader in financial services, known for providing exceptional customer experiences and innovative solutions. We pride ourselves on our commitment to diversity, inclusion, and corporate responsibility. Our team members enjoy a dynamic work environment where they can grow, learn, and make a meaningful impact. Join us in delivering on our promise to be the world?s most respected service brand.

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