Remote Email/Chat Support Assistant

About Us:

New York Medical Imaging Associates is a leading provider of medical imaging services, dedicated to delivering quality care through advanced technology and personalized service. Our team is committed to supporting both patients and healthcare professionals with exceptional support and guidance...

Job Overview:

We are seeking a detail-oriented and customer-focused Remote Email/Chat Support Assistant to join our dynamic team. In this role, you will be responsible for providing timely and effective support to patients and healthcare providers through email and chat platforms. Your primary goal will be to ensure a positive experience for our clients while effectively addressing their inquiries and concerns.

Key Responsibilities:

• Respond promptly and professionally to incoming emails and chat inquiries from patients and healthcare providers.

• Provide accurate information regarding medical imaging services, appointment scheduling, and insurance queries.

• Assist in troubleshooting issues related to services, appointments, and online platforms.

• Maintain clear and concise communication, ensuring that all client interactions are documented in our customer relationship management (CRM) system.

• Collaborate with other team members and departments to resolve complex inquiries and enhance service delivery.

• Stay updated on company policies, procedures, and service offerings to provide accurate information.

• Identify common issues and trends in client inquiries and report them to management for process improvements.

• Participate in training sessions and team meetings to enhance service skills and knowledge.

Requirements:

• High school diploma or equivalent; associate or bachelors degree in a related field is a plus.

• Proven experience in customer service, preferably in a healthcare or medical setting.

• Excellent written communication skills with a strong command of grammar and spelling.

• Proficiency in using email and chat support tools, as well as CRM systems.

• Strong problem-solving skills and the ability to multitask effectively.

• Ability to work independently in a remote environment while maintaining productivity.

• Empathy and patience while dealing with patients and healthcare professionals.

• Familiarity with medical terminology is a plus.

Benefits:

• Weekend bonuses commensurate with experience.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and the ability to work from home.

• Paid time off (PTO) and holidays.

• Retirement savings plan with company matching.

• Ongoing training and professional development opportunities.

• A supportive and collaborative team environment.

How to Apply:

If you are passionate about providing exceptional customer service and want to make a difference in the healthcare field, we invite you to apply. Please submit your resume and a cover letter detailing your experience and qualifications for the position.

New York Medical Imaging Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $45.00 - $60.00/hour.

About New York Medical Imaging Associates: New York Medical Imaging Associates is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://www.nymiassociates.com/.

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