Remote Chat Support Specialist

? *Job Title:** Remote Chat Support Specialist
? *Company:** CDW
? *Location:** Los Angeles, California, US...
? *Job Type:** Part-time
? *Seniority Level:** Associate Level
? *Years of Experience:** 3

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? *Job Description:**

CDW, a leading technology solutions provider, is seeking a dedicated and enthusiastic Remote Chat Support Specialist to join our customer support team. This part-time role is ideal for individuals with a passion for customer service and technology, who thrive in a dynamic, fast-paced environment. As a Remote Chat Support Specialist, you will be the first point of contact for our customers, providing exceptional support through online chat platforms. ? *Key Responsibilities:**

1. **Customer Interaction:**
• Engage with customers via live chat in a professional and friendly manner.
• Provide accurate information and solutions to customer inquiries regarding our products, services, and technology solutions.
• Manage multiple chat sessions concurrently while ensuring high satisfaction and quality of service.

2. **Problem Resolution:**
• Identify and troubleshoot customer issues effectively, escalating to appropriate teams when necessary.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the assistance provided.
• Document and track all customer interactions in our support ticketing system.

3. **Knowledge Management:**
• Stay current on CDW?s products, services, policies, and procedures to provide informed support.
• Contribute to the development and maintenance of FAQs, knowledge base articles, and other support documentation.
• Share feedback and insights with the team to help improve customer experience and operational efficiency.

4. **Collaboration:**
• Work collaboratively with team members and cross-functional departments to enhance service delivery.
• Participate in team meetings to discuss ongoing issues, trends, and best practices.
• Foster an environment of transparency and open dialogue to facilitate effective communication within the team.

5. **Performance Tracking:**
• Monitor and strive to achieve individual performance metrics and customer satisfaction goals.
• Collect data on customer interactions to identify trends and suggest improvements for service delivery.
? *Requirements:**

• **Experience:**
• Minimum of 3 years? experience in customer support, preferably in a remote or chat support role.

• **Education:**
• High school diploma or equivalent required; Bachelor?s degree in a related field preferred.

• **Technical Skills:**
• Proficiency in using chat support tools and ticketing systems.
• Strong understanding of technology solutions and products.

• **Personality Traits:**
• Energetic and self-motivated individual with a positive attitude.
• Reliable and trustworthy with a strong sense of accountability.

• **Soft Skills:**
• Excellent presentation and communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-centric approach to service.
? *Benefits:**
• Free food and snacks provided in our offices.
• Relocation allowance for eligible candidates.
• Travel opportunities for training and team-building events.
? *Working Environment:**At CDW, we foster a culture of transparency and open dialogue to promote effective communication at all levels. Our team thrives on collaboration and innovation, ensuring that every member has a voice and contributes toward our shared success.? *Application Deadline:**All applications must be submitted by October 5, 2024.? *Equal Opportunity Statement:**CDW is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We look forward to seeing how you can contribute to our team!

How to apply:

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