Remote Chat Support Specialist

? *Job Title:** Remote Chat Support Specialist
? *Company:** PPL
? *Location:** Fort Worth, Texas, US...
? *Job Type:** Part-Time
? *Seniority Level:** Associate Level
? *Years of Experience:** 4

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? *Job Description:**

PPL is seeking a dedicated and energetic Remote Chat Support Specialist to join our vibrant team. As a member of our customer support division, you will play a pivotal role in ensuring our customers receive top-notch assistance through our chat support platform. Your resourcefulness and ability to engage with clients will contribute significantly to our mission of providing exceptional service in a fast-paced environment. ? *Responsibilities:**

• **Customer Engagement:** Act as the first point of contact for customers initiating chat support, effectively communicating and understanding their inquiries, issues, and needs.

• **Problem Resolution:** Utilize problem-solving skills to diagnose and address customer concerns promptly, providing accurate information and solutions while ensuring customer satisfaction.

• **Product Knowledge:** Maintain comprehensive knowledge of PPL?s products, services, and policies to provide informed and accurate responses to customer queries.

• **Chat Management:** Manage chat queues efficiently, ensuring timely responses and follow-ups with customers, while maintaining a calm and professional demeanor under pressure.

• **Documentation:** Record interactions and document issues accurately in our CRM system, highlighting recurring problems and contributing to knowledge base articles or FAQs for continuous improvement.

• **Collaboration:** Work closely with other teams, including technical support and product development, to relay customer feedback and potential areas for enhancement.

• **Performance Metrics:** Meet or exceed designated performance metrics, such as response time, resolution time, and customer satisfaction ratings.

• **Continuous Learning:** Stay updated on industry trends, new products, services, and best practices in customer service and support to enhance skills and knowledge.
? *Requirements:**

• **Experience:** Minimum of 4 years of experience in customer support, preferably in a chat support environment.

• **Technical Skills:** Proficient with chat support software, CRM tools, and Microsoft Office Suite. Familiarity with technical products or services is a plus.

• **Personality Traits:**
• **Resourceful:** Demonstrate an ability to navigate challenges effectively, finding solutions independently.
• **Energetic:** Possess a positive attitude and enthusiasm that motivates self and others in a remote work environment.

• **Soft Skills:**
• **Presentation:** Strong verbal and written communication skills with a focus on delivering clear and concise information.
• **Planning:** Ability to organize tasks, manage time effectively, and prioritize workload to optimize customer service delivery.
? *Benefits:**

• Complimentary food options provided
• Paid sick leave
• Retirement plan contributions
? *Working Environment:**

At PPL, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. Our aim is to foster innovation, creativity, and autonomy while ensuring that our team members are supported and recognized for their contributions.
? *Application Deadline:** Please submit your application by November 4, 2024.
? *Equal Opportunity Statement:**

PPL is an equal opportunity employer and is committed to creating a diverse and inclusive environment for all employees. We welcome applicants from all backgrounds and experiences to foster a workplace that reflects the diversity of our customers and communities.

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