Project Manager - Field Service

About the position
The Project Manager - Field Service at Delta Star is responsible for overseeing and managing all execution and operations activities within their designated region (East or West USA). This role involves collaborating with the Field Service Management team to allocate resources effectively, ensuring that field employees and equipment are utilized efficiently. The PM will also focus on scheduling, project management, execution, safety, quality, and customer satisfaction, acting as a liaison between various stakeholders including field technicians, customers, and management.
Responsibilities
? Provide oversight and technical assistance to customers, management, and other staff as required.
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? Assist the field service team in reviewing new equipment needs and purchases.
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? Review customer specification requirements and complete detailed work scopes/plans.
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? Provide calibration oversight to ensure all equipment is maintained according to manufacturer's guidelines.
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? Assist service managers in creating, developing, and reviewing standard operating procedures or spreadsheets to enhance business processes.
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? Review documents and project data from field service technicians and organize information into field service/test reports for customer submission.
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? Create or modify job trip packs and test workbooks to ensure efficient data capture from field crews.
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? Develop, modify, and present educational and training tools to ensure continuous learning and improvement.
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? Work with GM, Sales, Engineering, Quality, Fleet, and EHS managers to ensure compliance with policies and processes.
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? Conduct random audits based on individual process performance and product quality.
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? Lead technical problem-solving activities and continuous improvement initiatives to ensure customer satisfaction.
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? Use metrics and observations to assist the General Manager in identifying educational needs for multiple departments.
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? Support QA team with Quality Management System activities and corrective/preventive actions.
Requirements
? Bachelor of Science degree in Engineering, Business, or related field, or a combination of education and experience accepted by management.
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? Minimum of 5 years of program management and/or continuous improvement experience in a field service organization.
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? Knowledge of ISO 9001:2015, internal auditing, statistics, and continuous improvement methodologies.
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? Ability to generate concise technical reports and implement metrics to measure/improve process performance.
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? Strong customer focus and relationship-building skills.
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? Excellent written and verbal communication, interpersonal, organizational, and analytical skills.
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? Ability to read and comprehend schematics and standards such as ANSI, IEEE, IEC.
Nice-to-haves
? Experience with quality tools such as Control Plans and FMEA.
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? Familiarity with industry events and networking.
Benefits
? Medical
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? Dental
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? Vision
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? 401K
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? ESOP
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? Life and Disability Insurance
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? Paid Time Off
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? Floating Holidays
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? Sick Pay