Presales & Solutions Leader ? Technology as a Service (TaaS)

Join Teleperformance?s Tech Revolution

Teleperformance is a global leader in innovation and technology solutions. With approximately ?10 billion in annual revenue and a workforce of 500,000 employees serving 170 countries, we are at the forefront of intelligent, digital-first solutions. We are growing out our Technology as a Service (TaaS) vertical presenting a unique opportunity for you to be part of something special.

We seek a Presales & Solutions leader?someone eager to lead Presales effort to drive business expansion by acquiring new clients and generating revenue growth for our TaaS solutions. The leader will develop and present Teleperformance?s service capabilities and tailored solutions to meet customers' unique business needs.
? Create Innovative Solutions: Lead the solutioning of advanced tech services in areas like CCaaS, app development, and intelligent automation, crafting innovative offerings for clients
? Global Reach: Expand your influence by leading presales activities across multiple regions, leveraging our established service hubs in Poland, Romania, Colombia, Egypt, India, and the Philippines, along with our global Cloud Campuses.
? Technology Leadership: Harness our expertise in AI, automation, cloud technologies, and cybersecurity to deliver transformative solutions that empower businesses.

As a globally certified Great Place to Work in 72 countries, Teleperformance fosters a culture of diversity, equity, and inclusion. Join us in building this exciting new vertical and creating Teleperformance?s tech revolution.

Unlocking the Future with Technology Services

As Part Of Teleperformance?s New Technology As a Service (TaaS) Vertical, We Offer a Suite Of Innovative, End-to-end Solutions Designed To Meet The Evolving Digital Needs Of Businesses. Building On Years Of Expertise In Technology-driven Solutions, This Venture Marks Our Evolution From a Global Leader In Customer Experience Management To a Provider Of Comprehensive Technology Services. Our Offerings Include
? Contact Center as a Service (CCaaS): Scalable, cloud-based contact center solutions with omnichannel capabilities, AI integration, and real-time analytics to enhance customer interactions.
? Conversational AI: AI-driven chatbots, voice assistants, and NLP solutions, delivering seamless, intelligent customer engagement.
? App Development: Custom application and product development services designed to enhance operational efficiency and drive innovation.
? Intelligent Automation: Robotic Process Automation (RPA), AI, and machine learning solutions that streamline workflows and optimize business processes.
? Cloud Services: Comprehensive cloud solutions, including readiness assessments, migration, infrastructure management, and tailored cloud optimization services.
? Managed IT Infrastructure: End-to-end IT infrastructure management services, ensuring system optimization, security, and alignment with business objectives.
? IT Service Management (ITSM): Streamlined service delivery through Incident, Change, and Problem Management, ensuring seamless IT operations.
? ServiceNow: Customizable workflows for IT Service Management (ITSM), Customer Service Management (CSM), and IT Operations Management (ITOM), powered by AI and automation.
? InfoSec Services: Advanced cybersecurity solutions, including Managed Detection & Response (MDR) and proprietary security tools like TP Protect, safeguarding digital ecosystems.

The Responsibilities & Duties
? Drive presales and solution activities, including solution design and project planning.
? Develop solutions to address business problems using proven methods and tools, collaborating with cross-technology SMEs as required.
? Contribute to project strategy and deliverable planning for clients.
? Work effectively with geographically dispersed teams (offshore) to ensure timely responses to clients and account teams.
? Articulate evolving business solutions and present them to client audiences.
? Lead product demos and support proof of concept efforts as required.
? Assess and communicate engagement impacts, business objectives, risks, and quality goals to guide teams.
? Interface with implementation teams to ensure smooth transitions from sales to delivery phases.
? Develop and share reusable assets applicable to new opportunities.
? Lead and manage all presales activities for TP?s Technology Services, including solution design, project planning, and ensuring smooth transitions to delivery.
? Collaborate with account managers, group leads, and cross-functional resources to support TP?s sales objectives.
? Build and maintain strong relationships with key stakeholders, ensuring customer engagement and driving repeat business.
? Clearly articulate the value of TP?s technology solutions and services across vertical industries.
? Manage the account management and pre sales process, ensuring timely execution of Technology Services opportunities.

The First-Year Objectives
? In the first year, the presales/solutions leader will aim to deliver innovative, client-centric solutions that meet the needs of key clients across various industries.
? The role will focus on designing and developing technical solutions that address client challenges while actively supporting the sales team in winning large, complex deals.
? The leader will also focus on educating clients on Teleperformance?s technology and service offerings, ensuring positive feedback on the value of proposed solutions and securing client trust.

The Qualifications
? 15+ years of IT experience, including at least 7 years in presales/solutions, focused on complex deals requiring cross-functional collaboration.
? Proven experience building cross-technology solutions across multiple client environments.
? Expertise in managing both team-oriented and independent work environments, with strong leadership capabilities.
? Strong communication and presentation skills, capable of summarizing technical requirements for executive leadership.
? Experience in competitive research, market analysis, and developing persuasive, client-centric messaging.
? Deep understanding of industry trends and technologies, with the ability to convert insights into actionable solutions for customers.
? Demonstrated success in negotiating, presenting, and visually communicating ideas at all organizational levels.
? Preferred:
? Multi-industry domain expertise.
? Strong analytical and research skills, with the ability to independently develop business case models and sales strategies.
? Excellent interpersonal skills for effective communication with business stakeholders.
? Ability to proactively propose alternative solutions to customers.
? Results-oriented with solid problem-solving and troubleshooting abilities.
? Capacity to understand market needs and collaborate with solution teams to create innovative industry solutions.
? Bachelor?s degree in business, technology, or a related field; an MBA or advanced degree is a plus.

Pre-Employment Screenings

In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such submissions.

Is There a Fine Print?

No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.