Premium Accounting Technical Services Rep I - Part Time/Work from Home

Permanent Part Time position. 18 hour work week. Work from home, including initial training hours.
Hours: Monday hours required, but remaining schedule can be flexible.
Job Summary
Completes billing related work for agents and customers. Responsible for directly assisting agent and policyholder requests. Provides assistance and technical guidance as it relates to policy, billing inquiries, and status requests. Effectively relays information associated with company processes and procedures. Responds to inquiries through written correspondence and email. Provides high quality, professional, caring service by following established department policies and procedures. Ensures services provided are within established quality and productivity metrics.
Knowledge, Skills and Abilities
Education: Associates Degree or Technical or specialized knowledge or equivalent, related experience.
Experience: 1 - 3 years or High School equivalent plus 3 - 5 years.
Knowledge: Solid understanding of general and technical parts of the job. Working knowledge in field, able to work independently.
Decision Making: Makes decisions within position standards, generally applying defined guidelines and procedures. However, some interpretation may be required in dealing with exceptions, such as choosing from two or more pre-defined alternative courses of action.
Supervision Received: Works under general supervision for routine work. Detailed or specific instructions may be given for new activities or assignments.
Leadership: Works as an individual contributor. May participate in training less experienced staff.
Problem Solving /Operations/Direct Work Involvement: Applies knowledge to help solve moderately complex problems requiring independent thinking with direction.
Client Contacts: Contacts other departments and or external organizations or parties frequently. Contacts involve obtaining or providing information on matters which may be sensitive and or complex to interpret.
Additional Knowledge, Skills and Abilities
Strong PC navigation skills. Proven analytical skills. Ability to enter a minimum of 90 keystrokes per minute within accuracy standards as reflected in the SHL PreVisor System ? alphanumeric data entry test required.
Average mathematical skills and aptitude required. Excellent oral and written communication skills required. Average proficiency in Microsoft Office Products.
Promotes a customer centric approach using interpersonal skills. Is courteous and empathetics with customers and team members. Applies creative, resourceful and innovative approaches to the job. Demonstrates pride in the job and the company.
More About Us:
At MAPFRE, the safety of our employees matters. We have taken vital steps across all offices from the improvements to our air ventilation, the installation of touch-free devices, to embracing social distancing and requiring medical self-screening to ensure the safety of our employees. We embrace the ability to collaborate with peers in-office, while also offering a flexible work arrangement for many roles in our organization.
If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.
We are proud to be an equal opportunity employer.