Online Customer Service Representative

Job Description:

Exelon, a leading energy provider in San Francisco, California, is seeking a part-time Online Customer Service Representative to join our team at the Associate Level. The ideal candidate will have at least 4 years of experience in customer service and possess a high level of energy and dedication to providing exceptional service to our online customers...

Responsibilities: 1. Respond to customer inquiries and resolve issues via online chat, email, and social media platforms. 2. Assist customers with account management, billing inquiries, and technical support. 3. Provide product information and recommendations to customers. 4. Utilize persuasion skills to upsell products and services to customers. 5. Manage customer relationships and ensure customer satisfaction. 6. Collaborate with other departments to address customer concerns and improve processes. 7. Meet and exceed performance metrics for response times, resolution rates, and customer satisfaction.

Requirements: 1. 4 years of experience in customer service. 2. Energetic and dedicated personality traits. 3. Strong persuasion and people management skills. 4. Excellent written and verbal communication skills. 5. Ability to multitask and prioritize in a fast-paced environment. 6. Proficiency in using online customer service platforms and tools. 7. High school diploma or equivalent required.

Benefits:
1. Company-provided equipment for remote work.
2. Paid overtime opportunities.
3. Retirement plan options.

Working Environment:
At Exelon, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing top-notch customer service while embracing the latest advancements in technology.

Deadline to Apply:
Interested candidates should apply by September 13, 2024.

Equal Opportunity Statement:
Exelon is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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