Operations Support Technician

**Title: Operations Support Technician**

**Location: Remote**

**Company: Disney**

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### Job Summary

**Job Type:** Full-Time

**Salary:** Competitive

**Working Hours:** 40 hours per week

**Location:** Remote

**Benefits:** Health, Dental, Vision, Paid Training, Paid Vacations, 401(k) plan

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### Job Description

Disney, a global leader in entertainment and innovation, is seeking a highly skilled Operations Support Technician to join our dynamic team. This remote position offers the opportunity to work with some of the most creative minds in the industry to ensure smooth technical operations across our diverse platforms. The ideal candidate will provide critical support to ensure the efficiency and effectiveness of our systems and processes.

As an Operations Support Technician at Disney, you will be part of a team that thrives on excellence and innovation. You will play a key role in troubleshooting, maintaining, and optimizing our operational technologies and systems. Your day-to-day tasks will involve monitoring system performance, responding to technical support tickets, and collaborating with various teams to implement solutions that enhance our operational capabilities.

Your role is crucial in minimizing downtime and enhancing the user experience, ensuring that our millions of customers continue to enjoy our magical content without interruption. You will have the opportunity to work with cutting-edge technologies and contribute to projects that shape the future of entertainment.

This position requires a blend of technical expertise, keen problem-solving skills, and a strong commitment to providing exceptional support. You will be expected to stay updated with the latest technological developments and apply this knowledge to improve our operations continuously.

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### Responsibilities

1. Monitor and maintain operational systems and infrastructure.

2. Respond to and resolve technical issues in a timely manner.

3. Collaborate with IT and development teams to enhance system functionality and performance.

4. Conduct regular system audits and updates to ensure security and efficiency.

5. Provide detailed documentation and reports on system status and incident resolutions.

6. Train and support team members on new technologies and procedures.

7. Participate in the development and implementation of operational policies and protocols.

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### Requirements

1. Proven experience as an Operations Technician or similar role.

2. Strong understanding of computer systems, IT support, and system administration.

3. Experience with databases, networks (LAN, WAN), and patch management.

4. Knowledge of system security and data backup/recovery.

5. Ability to troubleshoot, diagnose, and resolve technical issues.

6. Excellent communication and collaboration skills.

7. Ability to manage multiple tasks simultaneously in a fast-paced environment.

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### Educational Qualifications

– A degree in Computer Science, Information Technology, or related field is preferred.

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### Experience

– At least 2 years of experience in a technical support role is highly desirable.

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### Benefits

– Comprehensive health, dental, and vision insurance.

– Generous paid time off including vacations and holidays.

– Company-sponsored retirement plan (401k) with matching contributions.

– Opportunities for professional development and paid training.

– Access to exclusive Disney perks and previews.

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### Company Overview

Disney is not just a powerful brand; it’s an esteemed institution in the realms of film, television, and entertainment. Known for inspiring creativity and bringing joy to audiences around the world, Disney prides itself on continuous innovation and dedication to new technologies. By joining our team, you become part of a legacy of storytelling and entertainment that is unmatched in the industry.

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*Disney is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*

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To apply for this exciting opportunity, please submit your resume and a cover letter detailing your relevant experience and why you would be a perfect fit for Disney. We look forward to hearing from you!

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