Operations Support Manager

**Job Title: Operations Support Manager**

**Location**: Remote

**Company**: Disney

**Job Type**: Full-Time

**Salary**: Competitive, based on experience

**Benefits**: Health, Dental, Vision, Paid Training, Paid Vacations, 401(k) matching, Employee discounts

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**Job Summary**:

Disney, a global leader in entertainment and storytelling, is seeking an Operations Support Manager to join our dynamic team. This full-time, remote position offers a competitive salary and a comprehensive benefits package, including health, dental, and vision insurance, paid training, paid vacations, 401(k) matching, and generous employee discounts. As an Operations Support Manager, you will play a pivotal role in supporting and optimizing our operational processes to ensure the highest level of service and efficiency.

**Description**:

As an Operations Support Manager at Disney, you will be responsible for overseeing the day-to-day support operations within the company, ensuring that all support activities are executed efficiently and effectively. You will collaborate with various departments to enhance operational systems, processes, and best practices. Your role will involve planning, managing, and implementing support strategies that contribute to long-term operational excellence.

Responsibilities will include managing a team of support staff, analyzing operational data to project future needs and plans, and ensuring compliance with internal standards and external regulations. A focus on continuous improvement will be crucial, as you will be expected to regularly propose enhancements to systems and processes based on data-driven insights.

In this role, you will also be tasked with maintaining detailed records of operational support activities and results, and providing leadership and guidance to your team, fostering an environment of teamwork and continuous improvement. Effective communication skills will be essential as you will serve as a key point of contact for both internal stakeholders and external partners.

**Responsibilities**:

1. Lead and manage the operations support team to ensure high performance and effective support delivery.

2. Develop and implement efficient operational systems and processes to improve quality and reduce costs.

3. Analyze operational data and reports to identify trends, forecast needs, and develop strategic plans.

4. Ensure compliance with legal, regulatory, and internal policies and guidelines.

5. Collaborate with HR to recruit, train, and mentor operations support staff.

6. Maintain comprehensive documentation of processes, decisions, and contracts.

7. Foster a culture of continuous improvement, innovation, and customer-centricity.

**Requirements**:

1. Proven experience in operations management or a similar role.

2. Strong leadership skills and experience in team management.

3. Excellent communication and interpersonal skills.

4. Ability to analyze data and use insights to improve processes.

5. Knowledge of industry standards and compliance regulations.

6. Proficient in using Microsoft Office and operations-related software.

7. Bachelor’s degree in Business Administration, Operations Management, or related field.

**Benefits**:

– Competitive salary

– Comprehensive health, dental, and vision insurance

– Paid training and professional development opportunities

– Generous paid vacation and holiday leave

– 401(k) with company matching

– Employee discounts on various Disney products and services

**Educational Qualifications**:

– Bachelor? degree in Business Administration, Operations Management, or a related field is required.

– Additional certifications in project management or operations management preferred.

**Experience**:

– Minimum of 5 years in operations management or a related field, with at least 2 years in a leadership role.

**Company Overview**:

Disney is renowned globally not only for its beloved films and characters but also for its commitment to innovation and excellence in entertainment. With operations spanning various media and entertainment sectors, Disney offers employees a unique opportunity to grow and thrive in an exciting and dynamic environment. As an Operations Support Manager at Disney, you will contribute directly to projects and initiatives that entertain, inform, and inspire audiences around the world.

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*Disney is an equal opportunity employer and celebrates diversity and inclusivity in the workplace.*

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