Online Live Chat Associate

### Job Title: Online Live Chat Associate
? *Company:** PG&E Corp.
? *Location:** Houston, Texas, US...
? *Job Type:** Part-Time
? *Seniority:** Entry Level
? *Years of Experience:** 1

#### Job Description:

PG&E Corp. is seeking an enthusiastic and dedicated **Online Live Chat Associate** to join our customer service team in Houston, Texas. This entry-level part-time position offers a unique opportunity to engage directly with our customers and provide them with exceptional service and support. If you are adaptable, possess strong critical thinking abilities, and have excellent communication skills, we encourage you to apply!

#### Key Responsibilities:

• **Customer Support:** Interact with customers via live chat, providing immediate and respectful assistance across various inquiries related to PG&E?s services, products, billing, and outages.

• **Issue Resolution:** Identify customer concerns and troubleshoot issues, using effective problem-solving techniques to ensure customer satisfaction.

• **Product Knowledge:** Maintain a thorough understanding of PG&E's service offerings, policies, and procedures to provide accurate information and guidance to customers.

• **Documentation:** Accurately record customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system to ensure proper follow-up and service evaluation.

• **Feedback Loop:** Collect and document customer feedback and identify trends to report to management, promoting continuous improvement of services.

• **Team Collaboration:** Collaborate with team members and other departments to resolve complex issues and improve overall customer experience.

• **Adherence to Standards:** Follow company protocols and guidelines to uphold a standard of excellence in customer service delivery.

• **Initiative Participation:** Engage in ongoing training and professional development opportunities as provided by the organization.

#### Qualifications:

• **Education:** High school diploma or equivalent required; further education in a relevant field is a plus.

• **Experience:** Minimum of 1 year of experience in customer service or a related field, preferably in a chat or digital communication environment.

• **Soft Skills:**
• **Communication:** Strong verbal and written communication skills with the ability to convey information clearly and concisely.
• **Critical Thinking:** Demonstrated ability to analyze situations, think critically, and develop effective strategies for resolution.

• **Personality Traits:**
• **Adaptable:** Ability to adjust effectively to changing circumstances and environments, embracing new technology and processes with enthusiasm.
• **Dedicated:** A commitment to serving customers and achieving established goals with reliability and professionalism.

#### Benefits:

• **Profit Sharing:** Participate in our profit-sharing program as a reward for your contributions.

• **Free Food:** Enjoy complimentary meals during your shifts.

• **Training & Professional Development:** Access annual training programs and workshops designed to enhance your skills and career growth.

#### Working Environment:

As an Online Live Chat Associate at PG&E Corp., you will leverage data to inform decisions and drive strategic initiatives aimed at improving customer satisfaction and service delivery.

#### Application Process:

Interested candidates are encouraged to submit their application before the deadline on **2024-10-05**. Please include a cover letter outlining your qualifications and why you would be a great fit for this position.

#### Equal Opportunity Statement:

PG&E Corp. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Join us and be a part of a dedicated team that values customer experience and works towards creating a sustainable future!

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