Online Live Chat Officer

### Job Title: Online Live Chat Officer
? *Company:** Microsoft
? *Location:** New York City, New York, US...
? *Job Type:** Part-time
? *Seniority:** Entry Level
? *Years of Experience:** 1

#### Job Description:
Are you passionate about delivering exceptional customer service in a fast-paced digital environment? Microsoft is seeking a dedicated and driven Online Live Chat Officer to join our dynamic customer support team in New York City. As an Online Live Chat Officer, you will play a vital role in providing top-notch assistance to our customers through live chat channels. If you're resourceful, possess strong time management skills, and have a keen eye for detail, we invite you to embark on an exciting journey with us!

#### Key Responsibilities:
• **Customer Support:** Respond promptly and professionally to customer inquiries via live chat, ensuring a high level of satisfaction and engagement.
• **Issue Resolution:** Diagnose and resolve customer issues related to Microsoft products and services effectively, utilizing a variety of troubleshooting techniques.
• **Product Knowledge:** Maintain up-to-date knowledge of Microsoft?s products, services, and policies to provide accurate information and resources to customers.
• **Communication:** Communicate clearly and concisely, adapting language and information style to suit the needs of diverse customers.
• **Documentation:** Record customer interactions and outcomes in the internal system to maintain accurate records and identify trends in customer inquiries.
• **Team Collaboration:** Work closely with team members and other departments to ensure that customer feedback and insights are shared and addressed timely.
• **Escalation Management:** Identify and escalate complex issues to relevant teams or specialists as needed, maintaining a high level of service.
• **Feedback Participation:** Engage in training sessions and feedback meetings to continuously improve personal skills and enhance team performance.
• **Time Management:** Prioritize and manage multiple customer interactions efficiently within the set SLAs (Service Level Agreements).
• **Customer Education:** Educate customers on Microsoft tools and features, empowering them to utilize products for maximum benefit.

#### Requirements:
• **Education & Experience:**
• High school diploma or equivalent required; bachelor?s degree preferred.
• A minimum of 1 year of experience in customer service or a related field, particularly in an online or chat support environment.

• **Technical Skills:**
• Proficient in using computer systems, online chat platforms, and customer support software. Familiarity with Microsoft products is a plus.

• **Personality Traits:**
• Driven: Demonstrated motivation to meet goals and support customer satisfaction.
• Resourceful: Ability to think critically and solve problems efficiently under pressure.

• **Soft Skills:**
• **Time Management:** Proven ability to prioritize tasks effectively and manage time to meet deadlines without compromising quality.
• **Attention to Detail:** Exceptional attention to detail to ensure accuracy in customer support and documentation.

#### Benefits:
• **Gym Membership:** Access to a corporate fitness program to support your wellness journey.
• **Paid Overtime:** Enjoy the flexibility of paid overtime for any additional hours worked beyond the standard schedule.
• **Joining Bonus:** Attractive joining bonus to welcome you to the Microsoft family.

#### Working Environment:
At Microsoft, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our employees, fostering a culture of collaboration, continuous learning, and personal growth.

#### Application Deadline:
To be considered for this exciting opportunity, please submit your application by **September 19, 2024**.
? *Equal Opportunity Statement:**
Microsoft is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply and explore career opportunities with us.

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